Extended Stay America Premier Suites - Tampa - Gibsonton - Riverview

Business response:

Dear Guest, Thank you for taking the time to write a review of your recent stay and for letting us know your observation regarding the bathroom. Our main priority is to provide a comfortable stay for our guests; therefore, we apologize that you were not completely satisfied with our mattress. Our front desk is available around the clock to address issues such as this, and we are always happy to do whatever we can to make your stay as comfortable as possible. We continually work to improve our accommodations, and we appreciat... read more

Business response:

Dear Guest, Thank you for taking the time to share your feedback with us. We are delighted to know that you found the hotel clean during your stay. Maintaining a high level of cleanliness and comfort for our guests is one of our top priorities, and it is always encouraging to receive such positive remarks. Your kind words motivate our housekeeping and service teams to continue delivering the best possible experience to all our guests. We truly appreciate your support and hope that the rest of your stay was pleasant as well. ... read more

Business response:

Dear Guest, Thank you for being our guest and for taking the time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and that you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with our team to let them know their efforts are appreciated. Thank you again for choosing our hotel, and we look forward to welcoming you back soon! Sincerely, Hotel Management 

Business response:

Dear Guest, We’re so glad you enjoyed your time with us and found the overall experience pleasant. Our team works hard to create a comfortable and welcoming environment for every guest. Thank you for choosing Extended Stay America and for sharing your thoughts. We hope to welcome you back again soon for another enjoyable visit! Sincerely, Hotel Management 

Business response:

Dear Guest, We are thrilled you had an excellent stay at Extended Stay America, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us. Sincerely, Hotel Management