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Extended Stay America Premier Suites - Tampa - Gibsonton - Riverview
- Hotels
- Gibsonton, FL
About this business
Location details
10623 E. Bay Rd., Gibsonton, FL, 33534, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The breakfast was horrible no fruit 1 yogurt left in fridge One choice of breakfast bars didn’t even like them, but only had one choice and the creamer for the coffee was out so I really didn’t even get a chance to have breakfast there. It was horrible and then you had to deal with all the drug addicts that walk around the hotel back-and-forth all night long sleeping on the picnic table. It was horrible very unsafe will never stay at this hotel again. The room wasn’t too bad but outside of the room, it was horrible.
Business response:
Dear Guest, Thank you for sharing your experience with us. We’re sorry to hear that aspects of your stay did not meet expectations, and we understand how disappointing that must have been. While our offerings and on-site environment can occasionally be affected by supply availability and circumstances beyond our immediate control, we recognize the importance of consistency, comfort, and peace of mind for our guests, and we apologize for the inconvenience you encountered. Your feedback has been shared with our team as we cont... read more
To start the room has several hairs all of the place, shower, bed, sink. The floors are vinyl which in essence would be cleaner but the bottom of my socks were so dirty that I ended up wearing sneakers while there. And with vinyl floors? This means you hear EVERYTHING above you. I listened to someone pacing until 2am. The next morning with a 11am check out, I stepped out at 10:50 to take my belongings to my car and came back for one last check and was locked out. Then had to wait for 10 min until the front desk attendant cou... read more
Business response:
Dear Guest, Thank you for sharing such detailed feedback about your stay. We are truly sorry for the discomfort and frustration you experienced, as this is not the impression we hope to leave with our guests. We understand how important a restful environment and smooth checkout process are, and we apologize for the inconvenience you encountered. Your comments regarding room condition, noise levels, and access issues have been shared with our team for careful review and improvement. While some building features can present li... read more
bugs!!!!!!!
Business response:
Dear Guest, Thank you for bringing this matter to our attention. We understand how unsettling an unexpected concern like this can be, and regret that it impacted your visit. Guest comfort is very important to us, and situations of this nature are addressed promptly through established preventive measures and professional inspections. Your feedback has been shared with the appropriate team for thorough review. We appreciate you taking the time to let us know, and hope you will consider giving us another opportunity in the fut... read more
El servicio del personal fue pésimo. La limpieza en el baño daba asco pues al parecer la habitación tenía meses sin usarse
Business response:
Dear Guest, Thank you for sharing your feedback. We are truly sorry that your visit did not meet expectations and sincerely apologize for the condition of the room and the service you encountered. Your observations are very important to us and will help us enhance our cleaning standards and staff responsiveness. We appreciate the time you took to provide your comments and hope you might consider staying with us again, giving us the opportunity to deliver a more comfortable, attentive, and positive experience in the future. S... read more
There were roaches in the room, hair, and one used contact lens on the night stand table. We left immediately and had to pay for a different hotel.
Business response:
Dear Guest, Thank you for sharing this with us. We are genuinely sorry for the situation you encountered; no guest should ever experience that. Your feedback has been sent to the appropriate teams so immediate corrective action can be taken. While we understand how upsetting this was, please know we are committed to strengthening our standards to prevent similar situations in the future. We hope you will consider giving us another opportunity to provide a far better stay. Sincerely, Hotel Management
Floor not clean, greasy area probably from previous guest not properly cleaned. No shampoo. Website says "fully equipped kitchen" All cabinets empty.
Business response:
Dear Guest, Thank you for taking the time to share your experience. We appreciate the feedback you provided, and we are truly sorry for the inconveniences you encountered during your stay. This is not the standard we aim to uphold, and your comments have been shared with our team so we can address the concerns promptly. We value your perspective and hope you will consider giving us another chance to offer a more seamless, comfortable visit in the future. Sincerely, Hotel Management
Even though our EMS dogs are registered, I was charged a fee. This is against HUD and Americans With Disabilities laws. I was in a rush so I didn't argue with them. Stay away from this chain of you are traveling with Service animals.
Business response:
Dear Guest, Thank you for sharing your thoughts about your recent stay. We understand that situations involving assistance animals can be particularly important, and we are sorry to hear that your experience did not feel as smooth as expected. Your perspective is appreciated and helps guide our ongoing efforts to strengthen communication and ensure that all guests clearly understand our procedures. If you need any additional clarification or support regarding this matter, please feel free to reach out to us directly. We valu... read more
This place sucked. There was no one at the front desk to check us in, the room is almost barren, and the maintenance person woke ua up early to repair the shower, and then realized it was the wrong room. This hotel is a disaster DON'T STAY HERE!
Business response:
Dear Guest, Thank you for sharing your experience, and we are genuinely sorry for the difficulties you encountered during your visit. No guest should arrive at an unattended front desk or be disturbed unnecessarily, and we sincerely regret the impact this had on your stay. Your comments regarding the room and maintenance oversight are taken seriously, and we are addressing these concerns with our team to prevent similar issues in the future. We appreciate your candor and apologize for the inconvenience caused. Should you cho... read more
Frequently asked questions about Extended Stay America Premier Suites - Tampa - Gibsonton - Riverview
How is Extended Stay America Premier Suites - Tampa - Gibsonton - Riverview rated?
Extended Stay America Premier Suites - Tampa - Gibsonton - Riverview has a 3.9 star rating with 1,611 reviews.
When is Extended Stay America Premier Suites - Tampa - Gibsonton - Riverview open?
Extended Stay America Premier Suites - Tampa - Gibsonton - Riverview is open now. It will close tomorrow at 12:00 a.m.