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Extended Stay America Premier Suites - Tampa - Gibsonton - Riverview
- Hotels
- Gibsonton, FL
About this business
Location details
10623 E. Bay Rd., Gibsonton, FL, 33534, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was filthy. Bedding was dirty the floor wasn't cleaned.
Business response:
Dear GAIL, We sincerely apologize for the cleanliness issues you encountered with your room, bedding, and floor. This is not the standard we strive to maintain, and we take your concerns very seriously. Our housekeeping team has been alerted to ensure thorough cleaning and improved quality checks moving forward. We appreciate you bringing this to our attention, as it helps us improve. We hope to have the opportunity to provide you with a much better stay next time. Sincerely, Hotel Management
Staff are not friendly, there"s no safe in the bedrooms, need better furniture in the rooms and breakfast is just grab and go and very poor selections. I will not stay there again
Business response:
Dear Maria, Thank you for sharing your feedback. While we appreciate you choosing to stay with us, we sincerely regret that your visit did not meet your expectations. Your comments regarding the service, room setup, and amenities have been noted and will be reviewed internally to guide improvements. We understand your decision, though we do hope you might reconsider in the future, allowing us the opportunity to provide a more comfortable and welcoming experience that reflects our commitment to guest satisfaction. Sincerely, ... read more
First we were told we could only have 4 towels, 1 for each person. Next, when we got the the room a towel had someone elses hair on it. The floor also felt sandy. The "breakfast" was terrible. More like a snack with 2 kinds of muffins, some terrible coffee, and hot water to make oatmeal, and hard boiled eggs. You could stay at a nicer hotel for 5 dollars more that served a full contintental breakfast.
Business response:
Dear Guest, We sincerely apologize for the inconveniences you experienced during your stay, particularly regarding the cleanliness of your room, limited towel availability, and the breakfast offerings. Your comments are very important to us as they highlight areas where we can improve our service and guest experience. We understand how disappointing these issues must have been and regret that we did not meet your expectations. Please know that your concerns have been shared with the appropriate teams for review and correctio... read more
Frukost ingår står det i bokningen. Dom hade. kaffe och muffins. Totalt missvissande att skriva att frukost ingår.
Business response:
Dear Guest, We sincerely apologize for the disappointment regarding our breakfast offering. We understand how misleading it can feel when expectations do not align with reality, and we are sorry that the limited selection of coffee and muffins did not meet your expectations. Your feedback is important and has been shared with our team to evaluate how we communicate amenities both online and at the property. We are committed to providing a more accurate and satisfying experience for all guests. We appreciate your stay and loo... read more
Bare bones hotel room Bare bones hotel room d
Business response:
Dear Guest, We’re sorry to hear that your stay did not meet your expectations. Our goal is to provide clean, comfortable, and practical accommodations at a value-conscious price. We understand that our minimalist setup may not suit all preferences, and we appreciate your perspective. Your comments are important to us as we continuously evaluate ways to improve guest satisfaction and enhance our offerings. Should your travels bring you back to the area, we hope for the opportunity to better serve you. Sincerely, Hotel Managem... read more
Disappointed The girl at the front desk was not pleasant. As a matter of the she want even there and we had to wait for someone to come to the front.Then barked of a few to does. I was surprised we were our on the third floor being we were seniors and are using a cane. Well, there was an elevator so off we went. we arrived at our room, all the way down the hall, which was a good job for a lady with a cane, and my husband needed to go out to take care of business to find the elevator was broken. He walked down the three fligh... read more
Business response:
Dear Guest, We sincerely apologize for the inconvenience you encountered during your stay. Your feedback about the elevator, room accessibility, and customer service has been noted, and we will take immediate steps to address these issues. We also regret that the desk chair and breakfast setup did not meet your expectations. We understand the importance of comfort and safety, especially for our senior guests, and will review our procedures to ensure we offer a better experience in the future. We truly appreciate your feedbac... read more
Good clean hotel The hotel was very clean and nice. The person checking me in was disturbed that I rang the bell for help. She didn’t even greet me she just chucked her head up and I said I needed to check in, I had a reservation. She said name then gave me the room. Very bad customer service. Other than that area was good and lots to do around there.
Business response:
Dear Guest, We sincerely apologize for the service you received at check-in. A warm and welcoming experience is something we strive to provide every guest, and we regret that we fell short during your arrival. Your comments have been shared with our team to ensure this is addressed and improved. On a positive note, we’re pleased to hear you found the hotel clean and enjoyed the surrounding area. We appreciate your valuable input and look forward to the opportunity to serve you better next time. Sincerely, Hotel Management
Cucarachas en el cuarto
Business response:
Dear Guest, We sincerely apologize for the unacceptable experience you had with pests during your stay. Cleanliness and guest comfort are top priorities, and your report has been immediately addressed with our pest control provider to ensure thorough treatment. We understand how disturbing this must have been and regret the inconvenience it caused. Your comments help us take corrective actions, and we are committed to improving our standards. Thank you again, and we hope to have the chance to welcome you back. Sincerely, Hot... read more
Q. Q. To my Latino people, DO NOT go to this hotel. The man (WHITE TRASH MAN) who works cleaning outside is a racist pedophile. We experienced a regrettable event at this hotel.
Business response:
Dear Guest, We take all guest concerns very seriously and sincerely apologize for the experience you described. Please know that the safety, comfort, and well-being of our guests are our top priorities. Your comments have been forwarded to our senior management team for immediate review and investigation. We are committed to maintaining a welcoming and respectful environment for everyone. We appreciate you bringing this matter to our attention, and we hope to have the opportunity to better serve you.Sincerely,Hotel Managemen... read more
Frequently asked questions about Extended Stay America Premier Suites - Tampa - Gibsonton - Riverview
How is Extended Stay America Premier Suites - Tampa - Gibsonton - Riverview rated?
Extended Stay America Premier Suites - Tampa - Gibsonton - Riverview has a 3.9 star rating with 1,611 reviews.
When is Extended Stay America Premier Suites - Tampa - Gibsonton - Riverview open?
Extended Stay America Premier Suites - Tampa - Gibsonton - Riverview is open now. It will close tomorrow at 12:00 a.m.