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Extended Stay America Premier Suites - Tampa - Gibsonton - Riverview
- Hotels
- Gibsonton, FL
About this business
Location details
10623 E. Bay Rd., Gibsonton, FL, 33534, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bathrooms are dirty shower heads are 10 feet high cannot reach.
Business response:
Dear Guest, We sincerely apologize for the issues you encountered with the bathroom cleanliness and the height of the showerheads. Please know that your concerns have been shared with our housekeeping and maintenance teams to ensure improvements are made promptly. We appreciate you bringing this to our attention, as it helps us enhance the guest experience. Your comfort and satisfaction are very important to us, and we hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Desagradable
Business response:
Dear Guest, It was disappointing to read your comments about your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will address them as we are committed to providing every guest with a wonderful experience. Thank you again for your feedback, as it will help us improve the experience for future guests. Sincerely, Hotel Management
Dont like the fact that you cant get a boarding pass at the kiosk. All the other airlines make it so easy.
Business response:
Dear Guest, We apologize for the inconvenience you experienced regarding the boarding pass kiosk. We understand how frustrating it can be when expectations aren’t met. We will certainly share your comments with the appropriate team to explore how we can improve guest convenience in the future. Your input helps us grow and serve you better. We appreciate your stay and look forward to welcoming you back with detailed care.Sincerely,Hotel Management
The lady at the front desk upon my arrival was very rude. She was in the back room as I was speaking with another quest. She then came from the back room and started slapping the door bell attached to the wall and pointing at a sign that said "Ring Bell for assistance". I found that to be very rude...Maybe she should have been out front working and helping hotel guests. The other guest I was speaking with at the time found her actions to be very rude and unnecessary. I will not be back! I will also move our company employees... read more
Business response:
Dear Guest, We sincerely apologize for the behavior you experienced at check-in. This is not reflective of the standard of service we aim to provide, and we’ll be addressing this with our team to ensure such an incident does not occur again. We value your business and take all concerns seriously. We hope you’ll consider giving us another opportunity to provide the service you deserve. Sincerely, Hotel Management
Cleanliness is not important to them The room had an foul odor. the bathroom was not clean. The was hair, debris and a pee stain on the shower floor. All the lamps had rust all over them were to was scary to touch.
Business response:
Dear Guest, We sincerely apologize for the foul odor, bathroom cleanliness issues, and rusted lamps in your room. This is far from the experience we aim to provide, and we have addressed these concerns with our housekeeping and maintenance teams for immediate correction. Your comments help us improve and ensure future stays are more comfortable. We value your business and look forward to welcoming you back for a better stay.Sincerely,Hotel Management
They advertise like they have a gym . But its only 3 machines . They say that they provide breakfast and they only serve energy bars coffee and muffins. They don't offer house keeping unless u stay more than a week . Not worth the price
Business response:
Dear Guest, Thank you for sharing your feedback, and we are sorry that your experience didn’t meet your expectations. We understand your disappointment regarding our gym facilities and the breakfast choices. We strive to provide amenities that meet the needs of all our guests, and we realize that the limited selection may not have been what you were expecting. Your comments will be reviewed as we continue to assess our offerings. Our housekeeping services are available for regular cleaning on a chargeable basis. We’ll review... read more
Realmente tome este hotel porque en la página hablaba de un excelente desayuno y la decepción fue grande, solo había café, yogurt, muffins y naranjas. En la habitación encontramos cucarachas, entiendo que por el medio ambiente no cambian toallas todos los días, pero la habitación tampoco la arreglaron, realmente no fue lo esperado
Business response:
Dear Madeline, We sincerely apologize for the issues you encountered during your stay. We are sorry that the breakfast did not meet your expectations and that you found cleanliness concerns in your room. Please rest assured that we take these matters seriously, and we will address them with the appropriate departments to ensure improvements. We also understand the importance of a comfortable, clean environment and will work on resolving these issues promptly. We appreciate your feedback and hope you will give us another oppo... read more
Frequently asked questions about Extended Stay America Premier Suites - Tampa - Gibsonton - Riverview
How is Extended Stay America Premier Suites - Tampa - Gibsonton - Riverview rated?
Extended Stay America Premier Suites - Tampa - Gibsonton - Riverview has a 3.9 star rating with 1,611 reviews.
When is Extended Stay America Premier Suites - Tampa - Gibsonton - Riverview open?
Extended Stay America Premier Suites - Tampa - Gibsonton - Riverview is open now. It will close tomorrow at 12:00 a.m.