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Extended Stay America Premier Suites - Yuma
- Hotels
- Yuma, AZ
About this business
Location details
550 Rio Vista Drive, Yuma, AZ, 85365, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We only stayed here for a couple of nights thankfully. The pool was closed forever. The breakfast was the saddest breakfast we’ve ever had. They had coffee, boiled eggs, oatmeal, and granola bars that was it. The stay wasn’t awful but it wasn’t good.
Business response:
Dear Gregory, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we continually grow and improve based on our guests' feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay you... read more
Courteous and helpful staff.
Bed sheets cover is dirty by before gust of blooding.
Business response:
Dear Sangjin, Thank you for being our guest. Please accept our apologies if your room was not clean to your satisfaction. Our housekeeping staff works hard, and we regret not catching the concerns you described. We have shared each of your comments appropriately and will use them to improve. Apart from this, we hope you had a satisfactory time. We hope to welcome you back so we can show you the outstanding experience we are known for and that you deserve. Sincerely, Hotel Management
10\10 recommend!
Business response:
Dear Jackie, Thank you so much for your outstanding review. We are glad that everything went well during your stay and that you had a memorable experience. Thank you for choosing Extended Stay America. We hope to have the opportunity to welcome you back anytime you are in the area. Sincerely, Hotel Management
I loved how nice the lady was when she checked us in. You can tell she is used to checking people in after desk hours, super friendly. She also informed me how I can check out before desk hours. The cart provided to take our things upstairs NEEDS replaced, it was being held together with duct tape and barely rolls. You can tell the location had been recently remodeled. However the lack of carpet allows for the echo of EVERYTHING! The room smelled great and clean. However, the bathroom around the tub looked moldy. The beds fe... read more
Business response:
Dear Lisa, Thank you for your thoughtful and detailed review. We’re glad to know you had a welcoming check-in and appreciated the cleanliness and fresh scent of your room. However, we regret that several aspects of your stay left you disappointed. Concerns regarding amenities, furnishings, and noise will be shared with our team, as we understand that these details are important. We appreciate your feedback and the opportunity to do better. We hope you will give us another chance to provide you with the hospitality we are kno... read more
Customer service was great I had a great time
Business response:
Dear Clifton, It is wonderful to hear that our team made your visit memorable! We’re delighted that you had an enjoyable stay and appreciate you taking the time to share your experience. Providing a warm and welcoming environment is what we aim for every day. Thanks again for choosing Extended Stay America—we can’t wait to have you back for another great visit! Sincerely, Hotel Management
I haven’t met a more awesome staff at a hotel
Frequently asked questions about Extended Stay America Premier Suites - Yuma
How is Extended Stay America Premier Suites - Yuma rated?
Extended Stay America Premier Suites - Yuma has a 4.3 star rating with 771,563 reviews.
When is Extended Stay America Premier Suites - Yuma open?
Extended Stay America Premier Suites - Yuma is closed now. It will open on Monday at 9:00 a.m.