Extended Stay America Premier Suites - Yuma

Business response:

Dear Tammy, We’re sorry to hear that your room was too hot during your stay. Your comfort is very important to us, and we regret that the temperature issue affected your experience. Our maintenance team has been informed and will inspect the unit to ensure proper climate control moving forward. We appreciate you bringing this to our attention and hope to provide you with a more comfortable stay next time. Sincerely, Hotel Management 

Business response:

Dear Roschelle, We are delighted to hear that you enjoyed your visit and plan to stay with us again. While it can get busy at times, we appreciate your understanding and are glad the overall experience was positive. At Extended Stay America, we strive to create a welcoming environment where guests feel comfortable and valued. Thank you for choosing us. We look forward to your next stay. Sincerely, Hotel Management 

Business response:

Dear Sabrina, Thank you for sharing your experience. We’re pleased to know the room met your needs and that our team provided friendly service. While we’re glad you found the space clean and convenient, we also appreciate your observations regarding the condition of the furnishings and the breakfast. Your comments help us identify areas for improvement, and we hope to offer a better experience should you return in the future. Sincerely, Hotel Management 

Business response:

Dear Kimberly, Thank you for staying with us and for sharing your comments. We’re glad to hear that your experience with the front office left a positive impression—it means a lot to our team. While we’re sorry to learn that some aspects of the room didn’t fully meet expectations, we appreciate your understanding. Your feedback helps us improve, and we’ll certainly use it moving forward. Thank you for choosing Extended Stay America, and we look forward to welcoming you back for an even better stay. Sincerely, Hotel Managemen... read more

Business response:

Dear HIROYUKI, Thank you for choosing our hotel and for taking the time to share your thoughtful feedback. We’re pleased to know you appreciated the convenient location, nearby shopping, and in-room kitchen. We sincerely apologize for the plumbing issues you encountered and appreciate you informing us promptly. We will ensure our maintenance team thoroughly addresses such concerns moving forward. Your comments help us improve and ensure a more comfortable experience for all our guests. We are grateful for your balanced revie... read more

Business response:

Dear Porfirio, Thank you for taking the time to leave us your kind review. We’re pleased to hear you found our location convenient and appreciated having a variety of restaurants nearby. We’re also glad our affordable rates met your expectations and helped make your stay comfortable and budget-friendly. Your 4-star rating means a lot to us, and we will continue working hard to earn that fifth star on your next visit. Our team is always here to ensure your stay is pleasant and hassle-free. We truly value your feedback and loo... read more

Business response:

Dear Syed, We are glad to hear you had a peaceful and comfortable stay—it’s great to know the setting suited your needs for the night. Thanks for choosing Extended Stay America, and we hope to welcome you back soon for an even better experience whenever your travels bring you our way! Sincerely, Hotel Management 

Business response:

Dear Eric, Thank you for bringing your concerns to our attention. We sincerely apologize for the inconvenience you experienced during your stay, particularly regarding the unswept floor and damp towels. Cleanliness and guest comfort are priorities we take seriously, and it is disappointing to hear we fell short. Your feedback has been shared with our housekeeping team to ensure that such oversights are addressed immediately and do not recur. We are committed to providing a more pleasant experience on your next visit and appr... read more