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Extended Stay America Premier Suites - Yuma
- Hotels
- Yuma, AZ
About this business
Location details
550 Rio Vista Drive, Yuma, AZ, 85365, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The room was quiet but after a concert we attended, we were unable to get in our room. We waited for a while until we were able to get into the room. The door would not open and someone did replace the batteries but it still didn’t work.
Business response:
Dear Ana, We're glad your room offered a peaceful environment, but we regret the trouble you faced trying to get back in after your event. Being locked out, especially late in the day, is a major inconvenience, and we apologize for the delay and technical issue that disrupted your evening. We'll be following up with our maintenance and front desk teams to ensure situations like this are handled more efficiently in the future. We appreciate your patience and the time you took to provide this feedback. We hope to have another ... read more
La ubicación es muy buena, tiene servicio de autobús a los parques de Disneyland. Lo que no me gustó es un aroma que se percibia en los pasillos. El desayuno no fue ni básico, solo barras energéticas, agua para cafe,avena instantánea pero habia que preparar uno mismo y esperar a que estuviera lista y galletas.
Business response:
Dear Jeanett, We are glad you enjoyed the convenient location and shuttle access; those are definitely favorites for many visiting the parks! We're sorry the hallway scent and breakfast offerings didn’t meet your expectations. At Extended Stay America, we’re always looking for ways to make mornings better, and your feedback helps guide those efforts. It was our pleasure to host you, and we hope to see you soon. Sincerely, Hotel Management
For the price we paid this hotel gets five stars. It was clean, it was safe, it was clean, it was clean, it was clean, and it was comfortable.
Excellent location
Business response:
Dear Esteban, Thank you for staying at Extended Stay America during your recent trip to the city. We are delighted to hear you had an enjoyable, comfortable stay, and our location was perfect for your visit. We appreciate you being our guest and look forward to welcoming you back! Sincerely, Hotel Management
Super Clean Room The room was super clean and front desk staff was excellent as well as helpful.
everything
Security Concerns I don't think I will return in the future due to security issues. Beware that the door may bolt lock from the inside and lock you out of your room. I experienced this during our stay. We left out to grab some food and upon returning our room was locked from the inside. After reporting the matter to the front desk clerk, who was extremely helpful, I had to personally pop the lock with this special tool they had available. The property does not have a maintenance worker on the property. On top of this, we wer... read more
Business response:
Dear Latisha, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we continually grow and improve based on our guests' feedback. Considering our friendly staff, we hope to have another occasion to host you in the future and provid... read more
Frequently asked questions about Extended Stay America Premier Suites - Yuma
How is Extended Stay America Premier Suites - Yuma rated?
Extended Stay America Premier Suites - Yuma has a 4.3 star rating with 771,246 reviews.
When is Extended Stay America Premier Suites - Yuma open?
Extended Stay America Premier Suites - Yuma is open now. It will close at 6:00 p.m.