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Extended Stay America Premier Suites - Yuma
- Hotels
- Yuma, AZ
About this business
Location details
550 Rio Vista Drive, Yuma, AZ, 85365, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Barbie was a great hostess!!
Business response:
Dear Donna, Thank you for taking the time to share your feedback. We are thrilled to hear that Barbie made such a positive impression during your stay at Extended Stay America. Our team takes great pride in providing warm, attentive, and personalized service, and it is always rewarding to know that their efforts are appreciated. Barbie will be delighted to hear your kind words, as recognition like this motivates our staff to continue delivering exceptional hospitality to all our guests. We truly value your feedback and look ... read more
Thank y9u
Business response:
Dear Shane, We are delighted to know you had such a great experience at Extended Stay America and truly appreciate your perfect rating. It was our pleasure to host you, and we look forward to welcoming you back again soon. Sincerely, Hotel Management
Staff were very helpful-tubs have no stoppers so baths are impossible and shower lever only worked sometimes; coffee was not available at all times as advertised; packaged muffins and oatmeal are not what one would call ‘breakfast’ as advertised; there were no dishes or utensils in kitchen if one felt like bringing food to the room; no rugs in the floor makes for hearing your neighbors every time they moved a chair
Business response:
Dear Marilyn, We’re sorry for the inconvenience you faced during your time with us. The details matter, and we understand how they impacted your comfort. We also regret the noise disturbances caused by the other guests. Your feedback has been shared with our management and operations teams to help improve both amenities and guest experience. We appreciate your patience and hope to have the opportunity to offer a more seamless stay in the future. Sincerely, Hotel Management
The receptionist was friendly upon arrival and did a fine job. The elevator was broken when we arrived and we had to lug everything up to the third floor. The next day the elevator was back working around 8:30am. The morning staff was friendly but coffee was thin and not worth drinking. The breakfast was described as grab-n-go which turned out to be a honey bun and a soft cereal bar. The overall value was good, especially when compared to some of the other hotels in the area. Pass on the coffee and sugary breakfast.
Not the best area. Room was clean. Shower did not have good water pressure.
Business response:
Dear Alicia, Thank you for sharing your thoughts with us. We are pleased to hear that you found your accommodations well-kept, and we truly appreciate your positive remarks. At the same time, we sincerely apologize for the aspects of your stay that did not meet expectations, and we value your feedback as it helps guide improvements. We hope you will consider returning in the future so we can provide a more seamless and comfortable visit. Sincerely, Hotel Management
Front desk help, Megan, was awesome. Room smelled a bit and did not seem that clean. Sketchy folks around. Would not stay here again.
Business response:
Dear Thomas, Thank you for sharing your feedback. We’re glad to hear that Megan made a positive impression during your stay. Although we regret that the cleanliness and surroundings did not meet your expectations, your comments provide valuable insight into areas where we can improve. We appreciate you bringing this to our attention and hope you will consider giving us another opportunity in the future. Sincerely, Hotel Management
Good stay
Frequently asked questions about Extended Stay America Premier Suites - Yuma
How is Extended Stay America Premier Suites - Yuma rated?
Extended Stay America Premier Suites - Yuma has a 3.3 star rating with 1,223,457 reviews.
When is Extended Stay America Premier Suites - Yuma open?
Extended Stay America Premier Suites - Yuma is closed now. It will open tomorrow at 9:00 a.m.