Extended Stay America Premier Suites - Yuma

Business response:

Dear Reyna, Thank you for choosing us and for sharing your comments. We regret that the condition of the room and the odor impacted your stay. Providing a fresh and comfortable environment is important to us, and it's clear we fell short in this instance. Your feedback is being reviewed with our team to address these concerns and improve the quality of our accommodations. We appreciate your comments and hope for the opportunity to provide a better experience in the future. Sincerely, Hotel Management 

Business response:

Dear Sean, Thank you for taking the time to leave your feedback. While we're glad to see your rating, we regret that the condition of the property did not meet your expectations. Cleanliness is a core priority for us, and your comment has been shared with the appropriate team for immediate review. We appreciate you bringing this to our attention, and we look forward to welcoming you back to Extended Stay America for a pleasant stay. Sincerely, Hotel Management 

Business response:

Dear Cynthia, Thank you for the kind words about our team. We’re glad their service made a positive impression during your stay. We understand it can be inconvenient when payment options are limited. Your feedback is appreciated and will be shared with our team as we continue to make improvements. Thank you again for choosing our hotel for your stay. We hope you will give us another occasion to exceed your expectations during a future visit. Sincerely, Hotel Management 

Business response:

Dear Mauricio, We hope your overall visit was pleasant. However, we regret if there were any issues that kept it from being perfect. We appreciate you choosing our hotel, and we hope you will return for the exceptional experience we are known for providing. Sincerely, Hotel Management 

Business response:

Dear David, We are thrilled you had an excellent experience at Extended Stay America, and we appreciate your fantastic rating. It was our pleasure accommodating you, and we look forward to your return! Sincerely, Hotel Management 

Business response:

Dear Anita, We’re delighted to hear that you had a relaxing and comfortable stay overall! Thank you for your kind words and for sharing your valuable feedback. We appreciate you bringing the condition of the flooring to our attention. At Extended Stay America, we continually strive to enhance the guest experience. We will share your comments with our team as we work on future updates. We look forward to welcoming you back and providing you with an even better stay on your next visit! Sincerely, Hotel Management 

Business response:

Dear Aribelle, Thank you for taking the time to share your insight. We're genuinely sorry to learn that your visit did not meet your expectations. The absence of essential amenities and maintenance concerns you mentioned are not reflective of the experience we strive to provide. Since our suites are designed for guests staying multiple nights and desiring home-like living, these guests often bring their own bath amenities, such as hairdryers and toiletries. However, these items are available and complimentary at the front de... read more