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Extended Stay America - Princeton - South Brunswick
- Hotels
- S. Brunswick, NJ
About this business
Location details
4230 US Rte. 1, S. Brunswick, NJ, 08852, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worst staff
Overpriced. Type of hotel you expect to pay low 100 for. Yes rooms were clean. But the breakfast is a joke (only prepackaged muffins and granola bars). Building is in dire need of update and maintenance. Basically a glorified motel.
Horrible experience I never got to stay at the place last night. And got canceled, and you guys took my money. So what do I do about getting it back?
Business response:
Dear James, We're sorry to hear that your reservation was not honored and that the situation resulted in such a frustrating outcome. We take your feedback very seriously and have shared it with our team. We do hope you willstaywithusanother time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Terrible smell, the included breakfast was coffee, hot chocolate, and muffins, oatmeal, and bars. Queen bed ended up being a Full size bed and the floor was very sticky. The worse was that we went out with all of ours belongs the day we were leaving at 7 am thinking in coming back to rest for a bit around 10 and the rooms was already cleaned for the next guest when check out is at 11 am. I would not recommend this place.
Business response:
Dear Guest, Thank you for sharing your experience. We regret that several aspects of your stay did not meet your expectations, including the room condition and early cleaning of your space. We understand how these issues could cause inconvenience and disappointment. Your comments are important and have been shared with the team. We appreciate your feedback and hope there may be an opportunity in the future to provide a more satisfactory visit. Sincerely, Hotel Management
There was some awful smell coming down the hallway. Stain on the bed. On the cover looked like a foot print. It looked like a homeless shelter with the clientele. Would not stay here again
Business response:
Dear Robert, We apologize for the discomfort you experienced during your visit. We take concerns about odors and cleanliness seriously and will have our team thoroughly investigate these matters. Our goal is to provide a welcoming environment for all guests, and we are committed to addressing any issues that impact that. We appreciate your feedback as it guides us in making the necessary improvements to enhance the overall guest experience. We do hope you will stay with us another time so we can provide you with a much more ... read more
Extremely disappointed. Terrible front desk service. I was called twice on my cell phone. There was one voicemail left stating room not clean. I called back and they said they were overbooked with no apologies. And then I was billed for the stay. I called the claims office and I have a claim pending. It was a terrible experience. I was forced to pay a higher cost at another hotel for short notice. This should be investigated by Better Business Association. Should I be refunded by Expedia or Hotel. I am caught in the middle.
Business response:
Dear Guest, We sincerely apologize for how your reservation was handled. We take situations like this seriously. We also regret knowing about the charges. Your concerns have been passed along to our dedicated team. If you still haven't received your refund, please do not hesitate to reach out to us directly. Thank you for taking the time to write your review, and we wish you all the best with your travels. Sincerely, Hotel Management
I came after 11pm and there was no one at the front desk to even let me in the hotel. I didnt see the restriction on the website when i booked, but apparently you CAN NO CHECK IN AFTER 11PM.
Business response:
Dear Guest,We're sorry for the experience you had upon arrival. We understand how frustrating it must have been to show up after a long trip and find no one available to assist you. While our check-in hours are listed on the hotel website, we understand that travel plans can change. We encourage guests to reach out ahead of time if they anticipate arriving outside of standard check-in times. Thank you for bringing this to our attention. Your feedback helps us improve our communication and guest experience. We do hope you wil... read more
Worst stay ever My reservation was for one queen room. I checked in with my girlfriend. The front desk agent informed me that they were out of queen room but they have 2 full. I said no worries. He then looked at my girlfriend and asked if it’s the two of us I said yes. Then he had the audacity to ask me my I booked a room with one bed. I felt that it was very disrespectful and none of his business. If the hotel doesn’t approve of same sex couples then it need to state this on their website. I don’t spend my money where I am... read more
Business response:
Dear Elaine, We sincerely apologize for the discomfort and disrespect you experienced during your check-in. We take all guest concerns seriously, and we want to assure you that all guests, regardless of their relationship, are welcome at our property. We have addressed this issue with our team to ensure that all interactions are respectful and professional. Your experience is important to us, and we are committed to improving our service. We hope you will consider staying with us again, and we look forward to welcoming you b... read more
Frequently asked questions about Extended Stay America - Princeton - South Brunswick
How is Extended Stay America - Princeton - South Brunswick rated?
Extended Stay America - Princeton - South Brunswick has a 3.4 star rating with 1,833 reviews.
When is Extended Stay America - Princeton - South Brunswick open?
Extended Stay America - Princeton - South Brunswick is open now. It will close tomorrow at 12:00 a.m.