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Extended Stay America - Princeton - South Brunswick
- Hotels
- S. Brunswick, NJ
About this business
Location details
4230 US Rte. 1, S. Brunswick, NJ, 08852, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Do not book this place! Hotel is outdated and in disrepair. Terrble smells in the hallways. Worst hotel I've ever stayed at.
Business response:
Dear Cindy,We sincerely apologize for the disappointing experience. Providing a well-maintained and comfortable environment is important to us, and it’s concerning to know that the condition of the property and the unpleasant atmosphere left such an impression. Rest assured that your feedback will be shared with our team as we continuously work to improve. We appreciate you taking the time to share your concerns. We would like the opportunity to serve you better in the future and hope you will consider a return visit.Sincere... read more
Not great for longterm It was fine. The hallways smelled like curry and weed, which individually are fine, but the smell together was gross. Weed smell came into our room from the neighboring room.
Business response:
Dear Justin,We're sorry to hear that the unpleasant conditions in the hallways and from neighboring rooms made your experience less enjoyable. We understand the importance of a comfortable and pleasant environment, and we regret that this impacted your stay. Although our guest's rooms are smoke-free, we occasionally have violations of this rule. Rest assured that maintaining a clean and fresh environment throughout our hotel is our top priority, and we are constantly working to improve. We hope to have the chance to welcome ... read more
The staff was good but the conditions of the property itself were horrible. Hallway leading to my room had a disgusting smell from people smoking and cooking in the rooms
Business response:
Dear Michael,We're glad our team made a positive impression during your stay. However, we regret that the property's condition and the odors in the hallway detracted from your experience. We are committed to maintaining a welcoming and comfortable environment for all guests and will address the issues you mentioned with our team. Thank you again for your feedback, as it helps us improve the experience for all of our guests. We hope we have the opportunity to make a much better impression on a future stay.Sincerely,Hotel Mana... read more
It was worst room ever in my lifetime. I have pictures of the bugs from the room. Infact you should really consider to refund for causing the inconvinance
Business response:
Dear Vinay,We are sorry about your experience, and we deeply regret that the conditions in your room impacted your stay. This is certainly not the standard we aim to provide, and we understand how distressing it must have been for you. We take matters like this seriously, and we will address this issue with our team to ensure appropriate actions are taken to avoid such situations in the future. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience.Sincerely,Hotel Man... read more
Insects in the bed the kitchen very dirty
Business response:
Dear Juan,We apologize for the discomfort you experienced during your stay. A clean and comfortable environment is a top priority for us, and we regret that we did not meet your expectations in this regard. We take your concerns seriously and will ensure that the necessary steps are taken to address cleanliness issues in both the room and kitchen areas. Thank you again for your feedback, as it helps us improve the experience for all of our guests. We hope we have the opportunity to make a much better impression on a future s... read more
DONT BOOK I never stayed there I am trying to get the property to stop charging my card due to this apps connections saying I had cancelled my reservation in my email and it didn't. When I called the desk clerk was rude and impatient and wouldn't let me get a word in or wouldn't let me speak with his manager while he had him in the phone. I won't book here or recommend anyone I know of to because I don't tolerate disrespect or not being helped.
Business response:
Dear Brittany, We sincerely apologize for the difficulties you experienced with your reservation and for any discourtesy during your interaction with our team. It is our priority to ensure that every guest feels valued and respected, and we regret that your concerns were not addressed with the professionalism you deserve. After investigation, it was found that your card was not charged. If you have any further questions or concerns, please do not hesitate to reach out to us directly at the hotel. Thank you again for your fee... read more
Front desk clerk was rude n cancelled reservation upon check in
Business response:
Dear Guest, We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. Although this is not a regular occurrence, we completely understand your frustrations regarding the situation you described. We are grateful that you have brought these specific concerns to our attention as we continually grow and improve from our guest feedback. We hope you will give us another opportunity in the future as we would welcome the chance to provide you with an outstand... read more
The stay was mostly okay until the morning. We encountered one stink bug during the evening, but then in the morning as we were packing, we saw a roach crawling the wall. A hotel clerk knocked on the door during this time and we informed him. We then went down to the front desk and he was speaking to the manager, so she appeared already prepared for her defense. She adamantly stated “we don’t have roaches and I don’t know what you saw”. No apologies or any sort of offer to rectify the situation (despite me taking a picture o... read more
Business response:
Dear Daniel, Thank you for choosing us. We sincerely apologize for the situation you described. You are absolutely correct in expecting a comfortable and clean environment when staying with us. Although we regularly treat our property, we have contacted our pest control provider to address the issue as quickly as possible to uphold our company's high standards. Thank you for bringing this to our attention. Further, we work hard to make our guests happy; therefore, we regret not meeting these expectations during your stay. We... read more
Frequently asked questions about Extended Stay America - Princeton - South Brunswick
How is Extended Stay America - Princeton - South Brunswick rated?
Extended Stay America - Princeton - South Brunswick has a 3.4 star rating with 1,833 reviews.
When is Extended Stay America - Princeton - South Brunswick open?
Extended Stay America - Princeton - South Brunswick is open now. It will close tomorrow at 12:00 a.m.