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Extended Stay America - Princeton - South Brunswick
- Hotels
- S. Brunswick, NJ
About this business
Location details
4230 US Rte. 1, S. Brunswick, NJ, 08852, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very dirty and noisy. Breakfast is just coffee and limited time to get it. No drinking water or fountain in the hotel. Bathroom exhaust fan did not work. Reported to staff but said it cannot be fixed due to weekend. You have to bring dirty towels to the front desk and wait till the end of the day to get them washed. Towels are washed first come first basis. Very poor customer service by the front desk. Front desk also does laundry.
Business response:
Dear PARMINDERJIT, We sincerely apologize for the numerous challenges you encountered during your recent stay. Your feedback about cleanliness and customer service is concerning and not reflective of our usual standards. We are actively addressing these issues with our team to prevent future occurrences. Regarding the maintenance and breakfast, we regret any inconvenience caused and are working to improve these aspects. Your comments are invaluable as we strive to enhance our services and facilities. We hope you will give us... read more
false fire alarm in the middle of sleep
Business response:
Dear Haitao, We apologize for any disruption caused by the false fire alarm during your stay. Guest comfort and safety are our top priorities, and we regret any inconvenience this may have caused. Your comments are taken seriously, and we are reviewing our procedures to prevent such occurrences in the future. We appreciate your understanding and hope to welcome you back for a more peaceful experience.Sincerely, Hotel Management
Reception area is not clean, whole place smells moist and moldy, sheets and pillows are old, bed is poking springs. Below average place.
Business response:
Dear Nikhil, Thank you for your candid review. On behalf of our entire team, please accept our sincerest apologies for not meeting your expectations regarding the upkeep of our property. This is a core focus of our commitment to guest satisfaction. We do not take these concerns lightly, as cleanliness is an essential priority. We are sorry for any discomfort caused in your guest suite. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon.Sincerely,Hotel Manageme... read more
Was not refunded when we left a day early due to conditions. Hrs beds, cot we used was like a bag of springs, big wad of black hair in my bed (I am blond!) Grab and go breakfast near empty, sketchy tenants/guests
Business response:
Dear Debra, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
The location was ok. But, the room had a musty smell to it and then roaches. When I told them about the roaches they stated they would check/ spay my room. This was in the morning. Once I returned in the afternoon I asked the front desk to do a walk-through with me. And what would you know more roaches! They moved me to another room that smelled like Marijuana and refused to adjust my room price for the last night of my stay. Poor decision on my part for booking this hotel.
Business response:
Dear Stephan, Thank you for sharing your experience. We apologize for the issues you encountered during your stay, including the musty smell, roaches, and inconvenience with the room change. Ensuring a clean and comfortable environment for our guests is essential, and we are addressing these concerns with our team to prevent future occurrences. Your feedback is valuable, and we regret any disappointment caused. We appreciate your understanding and hope to provide you with a comfortable stay during your next visit.Sincerely,H... read more
Old hotel, needs maintenance.
Business response:
Dear Velvette, We appreciate your feedback regarding your recent stay with us. We regret to hear that you found the hotel to be in need of maintenance. Ensuring our property is well-maintained is a top priority for us, and we take your comments seriously. Our team will review your concerns and take appropriate action to address any maintenance issues promptly. We apologize for any inconvenience this may have caused during your stay. Your feedback is invaluable as it helps us improve the experience for all our guests. If ther... read more
Not good Terrible and strong smell in both rooms. Very poor condition- broken bathroom. The staff insisted there was no smell and that there was nothing wrong and refused to switch room.It was already night amd we needed ti stay for only one night so we tolerated some how. Very poor cleaniness. They should not call it breakfast( only coffee+muffin+ bars in a roller-rack in front of reception). Extremely unsatisfactory house-keeping and cleaniness.
Business response:
Dear Guest, We appreciate your review and for staying at our hotel. We certainly apologize for the issues you encountered. We have shared your feedback with our team to ensure these concerns are addressed appropriately. Thank you for sharing this valuable feedback; we look forward to hosting you with your desired stay.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Princeton - South Brunswick
How is Extended Stay America - Princeton - South Brunswick rated?
Extended Stay America - Princeton - South Brunswick has a 3.4 star rating with 1,833 reviews.
When is Extended Stay America - Princeton - South Brunswick open?
Extended Stay America - Princeton - South Brunswick is open now. It will close tomorrow at 12:00 a.m.