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Extended Stay America - Princeton - South Brunswick
- Hotels
- S. Brunswick, NJ
About this business
Location details
4230 US Rte. 1, S. Brunswick, NJ, 08852, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hallways smelled like skunk. Definitely homeless people staying at hotel
Business response:
Dear Joyce, We sincerely apologize for the experience you had during your visit to our hotel. It's truly disheartening to learn that we did not meet your expectations. Cleanliness and comfort are top priorities for us. We regret that the overall environment did not reflect the standards we strive for. Please allow us some time to discuss this with our team and ensure such issues are handled better as we move ahead. Our front desk team is always available to assist you. Please feel free to reach out to the hotel for further a... read more
Initial check in, the staff was rude and unwelcoming.
Business response:
Dear Guest, Thank you for sharing your experience. While it’s disappointing to hear about your initial check-in, it's encouraging that your feedback can help us improve. Providing a welcoming environment for our guests is a top priority, and we will address your comments to ensure a more positive experience in the future. We appreciate your insights and hope to have the opportunity to serve you better next time.Sincerely,Hotel Management
Not clean terrible living conditions. As soon as I entered the room and turned on the light, two cockroaches ran over the table, I thought, well, maybe there won't be any more. But when I took a shower, I saw two more on the ceiling and small ones on the floor. Then I checked my bed , but it was surprisingly clean, so I didn't change the number.
Business response:
Dear Bohdan, Thank you for sharing your experience. We sincerely apologize for the cleanliness issues you encountered during your stay, as this is not the standard we strive to uphold. The presence of pests is concerning, and we take such reports seriously; our team will address this matter with urgency to ensure a thorough inspection and treatment. We appreciate your acknowledgment of the bed’s condition and understand how vital a clean environment is for our guests. Your feedback is invaluable as we work to improve our ser... read more
Just OK Our first room was marked non-smoking but obviously smelled like smoking. They changed my room and it had a strong chemical smell from renovating the bathroom. Shower head was still taped up from work area. Had to keep the windows open for hours to air it out. But every time we entered the room the smell was bad. Rest of room was clean and nice. Staff were nice too. Parking lot was a little trashy. Should take much effort to pick up trash and sweep things clean. It was close to nice shopping area with good food choic... read more
Business response:
Dear Guest, Thank you for sharing your feedback about your recent stay with us. We apologize for the unpleasant room conditions you encountered and the inconvenience of shifting rooms during your stay; we understand how frustrating this must have been. We're glad you found the rest of the room clean and pleasant and our staff friendly. However, we're disappointed to hear about the parking lot conditions. Please know that we take our guest's feedback seriously and will promptly address this with our dedicated team to ensure i... read more
This place for what I paid was old . Needs to be updated .
Business response:
Dear Kathy,Thank you for your feedback. We work hard to uphold all of our brand's standards for quality and service. Therefore, we are sorry that our hotel did not meet your expectations, and we thank you for bringing these concerns to our attention. We always want to hear from our guests about how we can improve our services!Thank you once more, and we hope to see you again soon.Sincerely,Hotel Management
Mattress was not comfortable and felt there was a dust in the room.
Business response:
Dear Ashok,Thank you for sharing your feedback. We're sorry to hear that the mattress and cleanliness of the room didn’t meet your expectations. Comfort and a clean environment are very important to us, and we’ll address these issues with our team immediately. Your comments help us improve, and we genuinely appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a more comfortable stay in the future.Sincerely,Hotel Management
Rude approach. Had asked for late chekout and was constantly reminded to check out at 11. They shutdown wifi access at 10.15. Lol, ya sure Iwill be on a call with tech support for hours to gain access. Seriously!!?
Business response:
Dear Harshit,Thank you for your candid feedback about your recent stay with us. We are disappointed to hear about your experience at our hotel. This is not the impression we like our guests to leave with. What you described is unacceptable, and we will address this appropriately. We hope you will consider this an isolated incident and return for another stay. We would love the opportunity to provide you with the hospitality you should have experienced on this visit.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Princeton - South Brunswick
How is Extended Stay America - Princeton - South Brunswick rated?
Extended Stay America - Princeton - South Brunswick has a 3.4 star rating with 1,833 reviews.
When is Extended Stay America - Princeton - South Brunswick open?
Extended Stay America - Princeton - South Brunswick is open now. It will close tomorrow at 12:00 a.m.