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Extended Stay America - Princeton - South Brunswick
- Hotels
- S. Brunswick, NJ
About this business
Location details
4230 US Rte. 1, S. Brunswick, NJ, 08852, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Poorly maintained hotel The room is specially bathroom dirty, microwave dirty and carpet dirty and worn. The towels were thin and threadbare, air conditioner had squeaky sound when turned on, windows get stuck and are hard to close. The free breakfast is weak coffee and small sweet chocolate muffins.
Business response:
Dear Maria, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if your room was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our guest experience. Considering this a rare case, please give us another chance to serve you again.Sincerely,Hotel Management
The entire property at Extended Stay America Suites, South Brunswick, NJ needs to be renovated. The building and rooms are outdated and there is no weekly housekeeping service. In addition, did not notice any security cameras in the hotel and the lighting indoor and outdoor was terrible which makes it unsafe. The advertisement for the hotel property was very disappointing and not worth the price. Never again!
Business response:
Dear Melviera, Thank you for choosing us for your recent accommodation and sharing your comments. We apologize for not providing you with a good hotel experience. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Our fr... read more
This is the worst hotel I ever stay ! So dirty ! the service is awful.
Business response:
Dear Lianna, Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you encountered during your recent stay and that we fell short of delivering the smooth and restful experience you deserve. We will be discussing this incident with our team to ensure that we work on the areas mentioned. Your comfort and satisfaction are our priority, and we will work diligently to prevent such issues in the future. Please feel free to reach out to us directly if there’s anything we can do to make it righ... read more
Staff at night was meh at customer service. Bed was EXTREMELY uncomfortable.
Business response:
Dear Brittany, Please accept our sincere apologies for not meeting your expectations. We strive to provide wonderful hospitality to all of our guests; therefore, we truly regret that this was not your experience. We have also noted your comments regarding the bed. Your feedback is important to us, and we will use it to improve our services going forward. We hope you will allow us a second chance to restore your confidence in us.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Princeton - South Brunswick
How is Extended Stay America - Princeton - South Brunswick rated?
Extended Stay America - Princeton - South Brunswick has a 3.4 star rating with 1,833 reviews.
When is Extended Stay America - Princeton - South Brunswick open?
Extended Stay America - Princeton - South Brunswick is open now. It will close tomorrow at 12:00 a.m.