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Extended Stay America - Princeton - West Windsor
- Hotels
- Princeton, NJ
About this business
Extended Stay America Hotel Princeton - West Windsor is located at 3450 Us Highway 1, Princeton, NJ. This business specializes in Hotels & Motels and Other Lodging.
Location details
3450 Brunswick Pike, Princeton, NJ, 08540, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
While to location and price were what I was looking for and it served its purpose as a place to just get a nights sleep it was a bit disappointing. Front desk staff was distracted by their phone, the 1 and only vending machine with water/snacks was broken and no alternative was offered, the elevator was not working, the bathtub had a constant drip and even though they offered a prepackaged take and go breakfast I asked if I would be able to grab mine at 4:15am and was told no. Not the best experience even for the cheaper rat... read more
Business response:
Dear Kathleen, Thank you for taking the time to share feedback about your recent stay. We are glad you liked our location and found us to be of excellent value. However, we are disappointed to learn of the issues you experienced, so we apologize for not meeting your expectations or also our high standards. We have noted your feedback regarding our staff and amenities. Your comments have helped us identify areas where we may need additional attention, and we will take any necessary action. We hope you will visit again and all... read more
The room is spacious. The price is reasonable. I slept well. Free parking. Free Wi-Fi. Free breakfast but I did not eat any. No shampoo, conditioner, and lotion were provided. No utensils, plates, cups, and coffee maker were provided unless you asked. No coffee, and no tea. No safe. No microwave. The light and air extractor in the bathroom did not work well. The elevator did not work. Closed at 11 pm.
Business response:
Dear Philip, Thank you for reviewing your recent stay with us. We appreciate your compliments about where we are excelling and your comments regarding things we can improve. It is always lovely to receive positive remarks from our guests, but we are also grateful to learn from comments like yours. Your feedback is invaluable to us as it highlights where we need to refocus our efforts, and we assure you we will. We hope you will consider giving our hotel another chance so we can leave you with a much better impression on your... read more
Like having a kitchen
Business response:
Dear Doris, Thank you for selecting Extended Stay America and taking the time to write a review. We appreciate you mentioning how convenient it was to have a fully equipped kitchenette in your suite, as this is an essential feature for many travelers staying multiple nights. We strive to provide our guests with all the comforts of home, and we're glad this was your experience. It was a pleasure hosting your visit, and we look forward to seeing you again.Sincerely,Hotel Management
Keol
Business response:
Dear Joel, Thank you for taking the time to review your experience with us. We are glad you enjoyed most of your stay and apologize if there were any inconveniences not addressed. We value our guest's feedback as we continually strive to grow and improve our guest services. We hope to better your experience whenever your travels bring you back to the area.Sincerely,Hotel Management
Quiet, peaceful, Nice size room. Limited housekeeping / towels. Room should have been a little cleaner. There wasn't working which was difficult being on a second or third floor carrying belongings. First floor had a bad smell and extended stay guests with pets. Staff was friendly accommodating. Overall not a bad place to stay for the price
Business response:
Dear Guest, We appreciate your feedback and are pleased to know that you found your room quiet, peaceful, and spacious. We understand your comments regarding housekeeping, cleanliness, and elevator functionality. Your insights help us focus on areas for improvement. We're glad to hear the staff was friendly and accommodating, and we hope you consider us for future stays. Your comfort is important to us, and we're committed to making your experience even better in the future. Thank you for sharing your thoughts.Sincerely,Hote... read more
No working elevator since August. Smells like feet and cat litter masked by cheap air freshener on first floor. Breakfast is granola bars n coffee only. Sketchy Prior guests hanging out in stairwells with all their stuff. NOT the worst place I've stayed but not the best either. Although lady at desk was helpful n polite when she was actually there
Business response:
Dear 805, We want to thank you for staying with us. We could not be more delighted to read about the special attention you received from our front desk team member. We are fortunate to have her as a team member, and it is no surprise to see the dedicated service she demonstrated to you during your stay. However, our goal is to exceed our guests' expectations. Therefore, we want to extend our sincere apologies for not doing so in the areas you outlined. Your comments will be shared with our leadership and used as an opportuni... read more
Elevator was out of service, room on 3rd floor. No offer of assistance given. Morning coffee only had sweetened creamers, no plain creamer provided and I only drink my coffee with cream or milk, no sugar. Toilet paper almost empty on arrival with no spare!
Business response:
Dear Madeline, Thank you for taking the time to post a review of our hotel. We do apologize for the issues with our elevators during your visit. We certainly understand your frustration and are sorry for the temporary inconvenience. Moreover, we are sorry our complimentary grab-and-go breakfast did not meet your expectations. It is being shared with the appropriate leaders so they know our guests' wishes regarding breakfast choices, which assists them in determining future options. We always appreciate hearing from our guest... read more
Frequently asked questions about Extended Stay America - Princeton - West Windsor
How is Extended Stay America - Princeton - West Windsor rated?
Extended Stay America - Princeton - West Windsor has a 4.1 star rating with 1,028 reviews.
When is Extended Stay America - Princeton - West Windsor open?
Extended Stay America - Princeton - West Windsor is open now. It will close tomorrow at 12:00 a.m.