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Extended Stay America - Princeton - West Windsor
- Hotels
- Princeton, NJ
About this business
Location details
3450 Brunswick Pike, Princeton, NJ, 08540, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very helpful front desk girl
Business response:
Dear Munish, Thank you for taking a moment to recognize our front desk associates at Extended Stay America. We're overjoyed to learn you had a positive experience during your arrival. Making our guests feel valued and well-cared for is at the core of our service philosophy. Your kind words inspire us to continue delivering exceptional hospitality. We are devoted to making every guest's stay memorable, and we hope to have the opportunity to do so again soon!Sincerely,Hotel Management
The location was close to where I was having a conference. Plenty around it but you had to drive to get to anything. While I was there the elevator was not working and I was to be on the 2nd floor. I asked then to be on the first floor and was easily changed to the first floor. While checking out I asked for a receipt and one was not provided but staff person indicated they would send me one. So far I have not gotten a receipt emailed to me.
Business response:
Dear Christopher, We are grateful for having you as our guest and appreciate your positive feedback about our convenient location. We regret that your stay was impacted due to not receiving your requested receipt. We are particularly disappointed to learn that you have still not received it. Thank you for bringing this observation to our attention; we will look into this further to help you get precisely what you need. Meanwhile, if we may be of further assistance, please reach the hotel directly. Thank you again for your fe... read more
The two times that I have stayed here, I had a kitchen in the room and a full fridge/freezer. You get the quality that you paid for, but it is decent enough that I'd stay again if I needed to.
While to location and price were what I was looking for and it served its purpose as a place to just get a nights sleep it was a bit disappointing. Front desk staff was distracted by their phone, the 1 and only vending machine with water/snacks was broken and no alternative was offered, the elevator was not working, the bathtub had a constant drip and even though they offered a prepackaged take and go breakfast I asked if I would be able to grab mine at 4:15am and was told no. Not the best experience even for the cheaper rat... read more
Business response:
Dear Kathleen, Thank you for taking the time to share feedback about your recent stay. We are glad you liked our location and found us to be of excellent value. However, we are disappointed to learn of the issues you experienced, so we apologize for not meeting your expectations or also our high standards. We have noted your feedback regarding our staff and amenities. Your comments have helped us identify areas where we may need additional attention, and we will take any necessary action. We hope you will visit again and all... read more
The room is spacious. The price is reasonable. I slept well. Free parking. Free Wi-Fi. Free breakfast but I did not eat any. No shampoo, conditioner, and lotion were provided. No utensils, plates, cups, and coffee maker were provided unless you asked. No coffee, and no tea. No safe. No microwave. The light and air extractor in the bathroom did not work well. The elevator did not work. Closed at 11 pm.
Business response:
Dear Philip, Thank you for reviewing your recent stay with us. We appreciate your compliments about where we are excelling and your comments regarding things we can improve. It is always lovely to receive positive remarks from our guests, but we are also grateful to learn from comments like yours. Your feedback is invaluable to us as it highlights where we need to refocus our efforts, and we assure you we will. We hope you will consider giving our hotel another chance so we can leave you with a much better impression on your... read more
Frequently asked questions about Extended Stay America - Princeton - West Windsor
How is Extended Stay America - Princeton - West Windsor rated?
Extended Stay America - Princeton - West Windsor has a 3.1 star rating with 1,899 reviews.
When is Extended Stay America - Princeton - West Windsor open?
Extended Stay America - Princeton - West Windsor is open now. It will close tomorrow at 12:00 a.m.