This profile has been claimed by the business owner or representative.
Extended Stay America - Princeton - West Windsor
- Hotels
- Princeton, NJ
About this business
Location details
3450 Brunswick Pike, Princeton, NJ, 08540, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Elevator was out of service, room on 3rd floor. No offer of assistance given. Morning coffee only had sweetened creamers, no plain creamer provided and I only drink my coffee with cream or milk, no sugar. Toilet paper almost empty on arrival with no spare!
Business response:
Dear Madeline, Thank you for taking the time to post a review of our hotel. We do apologize for the issues with our elevators during your visit. We certainly understand your frustration and are sorry for the temporary inconvenience. Moreover, we are sorry our complimentary grab-and-go breakfast did not meet your expectations. It is being shared with the appropriate leaders so they know our guests' wishes regarding breakfast choices, which assists them in determining future options. We always appreciate hearing from our guest... read more
Ok for a short stay Good location but elevator was not working and hallway was kind of smelly.
Hotel was clean, staff not super friendly. Elevator was “being renovated” (although we saw no signs of renovations), so we had to use the stairs. Wifi wasn’t working and then the power went out for about 20 minutes. Beds were ok but sheets felt like paper. Served it’s purpose for a one night stay but I don’t think I’d stay longer than necessary.
Business response:
Dear Isabella, We always appreciate feedback from our guests to ensure we meet our high service standards. Therefore, we sincerely apologize for our maintenance and amenities not meeting your expectation. While we know this does not change your experience, we've shared your comments with our team to ensure a better experience for future guests. Thank you for staying with us, and we would love the opportunity to welcome you back to show you the outstanding hospitality you deserve. Sincerely,Hotel Management
This place is very clean and the staff are great but it is pretty run down. The owners are not investing investing in upkeep, as illustrated by the fact that the elevators have been out of service for over a month, and the shower did not work, and we had to be switched to a new room.
Business response:
Dear Michael, Thank you for taking the time to give us your feedback on your recent stay at our hotel. We are glad to hear you are pleased with the service delivered to you by our staff and the room being clean. However, we are sorry for your disappointment with the maintenance issues and the inconvenience caused by moving you to another room. We sincerely apologize if your stay was anything other than perfect. We will address this concern with our maintenance team so this does not happen again. We are also happy to inform y... read more
Hotel was fine overall. Elevator not working (being replaced?) But staff helped carry my suitcase up and down.
Business response:
Dear Laura, Thank you for your review. We are pleased that you enjoyed your overall stay with us. However, we are sorry for the difficulties with the elevator. Thank you for your valuable feedback; we will address this adequately. We hope to provide you with a flawless visit the next time you are in the area.Sincerely,Hotel Management
Beds were tiny, stayed one night arrived super late (3am) but the staff was nice and was able to make sure my reservation didn’t get cancelled because my flight was delayed. Negative was we were out of toilet paper and hotel was extremely outdated.
Business response:
Dear Kristina, Thank you for choosing us for your recent accommodation and sharing your experience. While we are pleased that you appreciate our front desk associate's hospitable service, we apologize for the concerns that kept you from having an outstanding stay. We hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management
I glad
Business response:
Thanks
No working elevator since August. Smells like feet and cat litter masked by cheap air freshener on first floor. Breakfast is granola bars n coffee only. Sketchy Prior guests hanging out in stairwells with all their stuff. NOT the worst place I've stayed but not the best either. Although lady at desk was helpful n polite when she was actually there
Business response:
Dear 805, We want to thank you for staying with us. We could not be more delighted to read about the special attention you received from our front desk team member. We are fortunate to have her as a team member, and it is no surprise to see the dedicated service she demonstrated to you during your stay. However, our goal is to exceed our guests' expectations. Therefore, we want to extend our sincere apologies for not doing so in the areas you outlined. Your comments will be shared with our leadership and used as an opportuni... read more
Frequently asked questions about Extended Stay America - Princeton - West Windsor
How is Extended Stay America - Princeton - West Windsor rated?
Extended Stay America - Princeton - West Windsor has a 3.1 star rating with 1,887 reviews.
When is Extended Stay America - Princeton - West Windsor open?
Extended Stay America - Princeton - West Windsor is open now. It will close tomorrow at 12:00 a.m.