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Extended Stay America - Princeton - West Windsor
- Hotels
- Princeton, NJ
About this business
Location details
3450 Brunswick Pike, Princeton, NJ, 08540, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Like having a kitchen
Business response:
Dear Doris, Thank you for selecting Extended Stay America and taking the time to write a review. We appreciate you mentioning how convenient it was to have a fully equipped kitchenette in your suite, as this is an essential feature for many travelers staying multiple nights. We strive to provide our guests with all the comforts of home, and we're glad this was your experience. It was a pleasure hosting your visit, and we look forward to seeing you again.Sincerely,Hotel Management
Keol
Business response:
Dear Joel, Thank you for taking the time to review your experience with us. We are glad you enjoyed most of your stay and apologize if there were any inconveniences not addressed. We value our guest's feedback as we continually strive to grow and improve our guest services. We hope to better your experience whenever your travels bring you back to the area.Sincerely,Hotel Management
Quiet, peaceful, Nice size room. Limited housekeeping / towels. Room should have been a little cleaner. There wasn't working which was difficult being on a second or third floor carrying belongings. First floor had a bad smell and extended stay guests with pets. Staff was friendly accommodating. Overall not a bad place to stay for the price
Business response:
Dear Guest, We appreciate your feedback and are pleased to know that you found your room quiet, peaceful, and spacious. We understand your comments regarding housekeeping, cleanliness, and elevator functionality. Your insights help us focus on areas for improvement. We're glad to hear the staff was friendly and accommodating, and we hope you consider us for future stays. Your comfort is important to us, and we're committed to making your experience even better in the future. Thank you for sharing your thoughts.Sincerely,Hote... read more
Elevator was out of service, room on 3rd floor. No offer of assistance given. Morning coffee only had sweetened creamers, no plain creamer provided and I only drink my coffee with cream or milk, no sugar. Toilet paper almost empty on arrival with no spare!
Business response:
Dear Madeline, Thank you for taking the time to post a review of our hotel. We do apologize for the issues with our elevators during your visit. We certainly understand your frustration and are sorry for the temporary inconvenience. Moreover, we are sorry our complimentary grab-and-go breakfast did not meet your expectations. It is being shared with the appropriate leaders so they know our guests' wishes regarding breakfast choices, which assists them in determining future options. We always appreciate hearing from our guest... read more
Ok for a short stay Good location but elevator was not working and hallway was kind of smelly.
Hotel was clean, staff not super friendly. Elevator was “being renovated” (although we saw no signs of renovations), so we had to use the stairs. Wifi wasn’t working and then the power went out for about 20 minutes. Beds were ok but sheets felt like paper. Served it’s purpose for a one night stay but I don’t think I’d stay longer than necessary.
Business response:
Dear Isabella, We always appreciate feedback from our guests to ensure we meet our high service standards. Therefore, we sincerely apologize for our maintenance and amenities not meeting your expectation. While we know this does not change your experience, we've shared your comments with our team to ensure a better experience for future guests. Thank you for staying with us, and we would love the opportunity to welcome you back to show you the outstanding hospitality you deserve. Sincerely,Hotel Management
This place is very clean and the staff are great but it is pretty run down. The owners are not investing investing in upkeep, as illustrated by the fact that the elevators have been out of service for over a month, and the shower did not work, and we had to be switched to a new room.
Business response:
Dear Michael, Thank you for taking the time to give us your feedback on your recent stay at our hotel. We are glad to hear you are pleased with the service delivered to you by our staff and the room being clean. However, we are sorry for your disappointment with the maintenance issues and the inconvenience caused by moving you to another room. We sincerely apologize if your stay was anything other than perfect. We will address this concern with our maintenance team so this does not happen again. We are also happy to inform y... read more
No working elevator since August. Smells like feet and cat litter masked by cheap air freshener on first floor. Breakfast is granola bars n coffee only. Sketchy Prior guests hanging out in stairwells with all their stuff. NOT the worst place I've stayed but not the best either. Although lady at desk was helpful n polite when she was actually there
Business response:
Dear 805, We want to thank you for staying with us. We could not be more delighted to read about the special attention you received from our front desk team member. We are fortunate to have her as a team member, and it is no surprise to see the dedicated service she demonstrated to you during your stay. However, our goal is to exceed our guests' expectations. Therefore, we want to extend our sincere apologies for not doing so in the areas you outlined. Your comments will be shared with our leadership and used as an opportuni... read more
Frequently asked questions about Extended Stay America - Princeton - West Windsor
How is Extended Stay America - Princeton - West Windsor rated?
Extended Stay America - Princeton - West Windsor has a 3.1 star rating with 1,899 reviews.
When is Extended Stay America - Princeton - West Windsor open?
Extended Stay America - Princeton - West Windsor is open now. It will close tomorrow at 12:00 a.m.