Extended Stay America - Princeton - West Windsor

Business response:

Michelle, thank you for posting a review about your experience at Extended Stay America. We are delighted to read you liked everything we had to offer and that you had a comfortable stay with us. Should your travels bring you back this way, it would be our pleasure to host you again. Sincerely, Hotel Management 

Business response:

Rob, thank you for choosing to stay with us at Extended Stay America. It's an absolute delight to know you are having a comfortable time with us and liking your well-appointed suite. Please enjoy the rest of your stay. Sincerely, Hotel Management 

Business response:

Maria, thank you for being our guest. We are sorry for the issues with the bathroom that compromised your stay. Your comments have been shared with our housekeeping to address the concerns. We hope the rest of your visit was ideal, and please revisit us so that we may bring your stay up to the highest rating like you so deeply deserve. Sincerely, Hotel Management 

Business response:

Angelo, thank you for reviewing Extended Stay America and for highlighting the service provided by our associates. It is a pleasure to know you are enjoying your stay and you are feeling comfortable in your suite. We are thrilled to read you are highly impressed with hospitality showcased by our team. Your compliments will be shared with Pete, Marissa, Charmaine, Angie, Sashi, Sol, and the rest of our team. Thank you once again for selecting us and please let us know if we can make your stay better. Sincerely, Hotel Manageme... read more

Business response:

Lorraine, thank you for posting a review so future travelers can read about your pleasant experience here at Extended Stay America. It was a delight to know how much you enjoyed your stay, and we are happy you were impressed with our service, our suites, and our amenities. Thank you for being our guest, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Tony, thank you for being our guest. We are pleased you enjoyed your stay overall, but it seems we may have missed meeting some of your expectations. We are sorry if we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Jeff, thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. Please know, we have a full-size refrigerator in each room, which includes ice trays for your convenience. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management 

Business response:

Shawn, thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management 

Business response:

Thank you for your review of our hotel. We are sorry you experienced so many difficulties during your stay with us. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Your comments will be shared with our team, and we will take the appropriate steps to prevent these issues from happening again. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management