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Extended Stay America - Providence
- Hotels
- Providence, RI
About this business
Location details
181 Corliss Street, Providence, RI, 02904, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Awful Awful never stay there again
Business response:
We are disappointed to see a 1-star rating and so sorry to hear that you did not enjoy your stay.
Missing Reservation This hotel does not have its act together. Arrived at the hotel and was told they didn’t have my reservation. I along with the others in the lobby in the same situation. I had to call Expedia who wanted to fax over the reservation. The front desk told Expedia there fax also was not working. They also then said their email was not working. I waited over 30 mins to check in. She finally had to just make a copy of my license and let me in. Terrible experience!
Business response:
Thank you for taking time to review our hotel. We are so sorry to hear about your negative experience at check-in. We take all guest feedback very seriously and will address everything you've brought to our attention. We hope the rest of your stay was more pleasant and that you will consider staying with us again in the future for the positive experience you deserve.
Worst nights sleep We came in from CT for WWE Smackdown, and didn’t really want to stay in downtown Providence so picked this hotel because it was still in the city but not in a busy area. The hotel was clean, roomy, check-in was fine and the lady was nice. In the room itself you could hear what was going on in the hallways and people above you, the kitchen was a decent size but we didn’t really use it and there were no plates or anything to cook with if we wanted to. Wanted a cold drink when I got to the room but had to mak... read more
Business response:
Thank you for taking time to review our hotel. We are sorry to hear that our beds and pillows did not meet your expectations and were not comfortable for you. We strive to provide guests with a clean, affordable environment they can enjoy, feel comfortable in, and want to return to. We are sorry this stay disappointed you. We wish you well in all your future travels.
Bad Service, dirty Dirty, Very uncomfortable
Business response:
Thank you for your recent review. We are so sorry to hear that you were disappointed by the cleanliness of your room. We promise a clean room to every guest and it sounds like we fell short here. Your comments have been shared with our operations team to ensure future stays are pleasant ones.
Horrible The walls windows so thin you could here everything. All night long people in neighboring rooms were opening and slamming doors. Literally 3 am woken up by people talking and slamming doors. It was more like a frat house than hotel.
Business response:
We thank you for taking the time to share your feedback with us, and apologize for the noise you experienced during your stay with us. Your comments have been shared with hotel management to make sure we make the necessary changes to provide a pleasant experience for our guests. We hope you give us the opportunity to provide you with a much better positive experience on your next visit.
Not As Advertised We stayed here knowing it was an efficiency with a kitchen, planning on cooking a few meals to save some money. The room does not have a dishwasher, which according to the manager means they can’t have pots and pans. So here we are with food, and no cookware. We booked through Expedia and it CLEARLY states on the hotels page that they provide dishwashers and cookware. The real issue came when we went to speak to the hotel staff about it. They would not budge and made us purchase their cookware sets for almo... read more
Business response:
Thank you for your recent review. We're pleased that you found the in-room kitchen helpful but sorry to hear that our rooms did not provide you with the amenities you expected. We know most hotels provide lots of amenities so that is a natural expectation. We have found that many of our extended stay guests prefer to use their own kitchenware in their rooms or find having kitchenware unnecessary. We strive to provide the best value possible for our guests so that they customize their stay just the way they would like. We’ll ... read more
The bare minimum hotel My husband and I needed a hotel near our relatives only for a one-night stay. We knew that it was a cheap hotel but we didn't expect the would only provide the bare minimum. The bathroom only had a tiny soap and the bath towels were very small. We had to go out to buy shower gel and shampoos to a store nearby. On top of that, the walls are paper-thin and since there's no carpeting we could hear every single noise the other guests were making throughout the night. We needed a good night sleep to go back... read more
Business response:
Thank you for your review. You are right that our amenities are not like a traditional hotel which typically provides daily cleaning, toiletries, a coffee pot, and other amenities. As a value-focused extended stay hotel, WoodSpring Suites offers amenities chosen by extended stay guests which allows us to provide the best value possible so that they customize their stay just the way they would like and pay for only the amenities they want to use. Hopefully other guests will benefit from your good description and enjoy their a... read more
Business response:
We are sorry you did not thoroughly enjoy your stay with us and hope you'll give us another try the next time your travels bring you to the area.
Not a good choice I don't usually write negative reviews, but this hotel is one of the worst we have stayed at in years. The only good thing I can say is that it is brand new and clean. The beds are hard and have only two small pillows. The room had bare bones supplies: only two stryrofoam cups and a single bar of soap, but no shampoo, conditioner or lotion. The hotel is also very noisy, probably because the floors are tiled and not carpeted. We heard people walking above us until late into the night. Worst: the front desk c... read more
Business response:
I'm so sorry to hear that we disappointed you. Best wishes in all your future travels.
Frequently asked questions about Extended Stay America - Providence
How is Extended Stay America - Providence rated?
Extended Stay America - Providence has a 2.8 star rating with 2,156 reviews.
When is Extended Stay America - Providence open?
Extended Stay America - Providence is open now. It will close tomorrow at 12:00 a.m.