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Extended Stay America - Providence
- Hotels
- Providence, RI
About this business
Location details
181 Corliss Street, Providence, RI, 02904, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Arrived on 10/25, checked in and stayed overnight. Facility not up to expectations so checked out at 10am. The hotel manager advised that there would be no refund of any portion of the prepaid 4 day reservation saying "that is company policy" and also would not provide a check-out receipt. The Travelocity reservation states that there would be a penalty if early departure but does not state it is total forfeit of total payment. Travelocity was contacted and stated they must follow hotel's policy. UNFAIR!
Business response:
I'm so sorry to hear that you were not aware of our refund policy. Please contact us if you want more information about this or your account status. I'm sorry, too, that you did not enjoy your stay with us.
Disgusting hotel. Apparently this is a hang out for folks that have active addiction issues.
Business response:
This is not at all the impression we wanted to make on you. I'm so sorry our accommodations did not meet your needs.
Room smelled smoky as did the sheets. Hallways also smelled of smoke
Business response:
Thank you for your feedback. It is so unpleasant to smell smoke odors when those odors are offensive to us. We apologize for this and hope you’ll visit us again for a better experience.
extremely late check in, arrive at 4, could not check in to hotel until 9pm. was supposed to have 2 rooms next to each other and they could not have been farther part, hotel staff was unapologetic and did not care
Business response:
I'm so sorry to hear about the long wait to get you checked in. I hope the rest of your stay was a pleasant one and we hope to welcome you back (with a much smoother start next time). Thank you for sharing your experience.
The wait for check in was too long and the only person working was too busy texting behind the counter and going slow
Business response:
I'm so sorry to hear that you did not enjoy our usual friendly, helpful service from the entire staff. We are so sorry we disappointed you and we will certainly use your feedback to help us improve. Thank you.
Bare bones suite Newly opened , No frills no hair dryer no iron . Has a full kitchen set up but no dishes glassware. Lass
Business response:
Thank you for your feedback. You are right that guests can choose which amenities to include and which not to, this does help us keep our rates affordable. I'm sorry this disappointed you.
Bloody hotel bed The room was so dirty that the bottom of my feet were covered in dirt. Also there was blood on the bed that I did not discover until the next day. The front desk seemed to not care when I brought up the issue. Avoid at all costs.
Business response:
Oh no! We apologize for this unpleasantness. We are known for our super clean rooms including sanitizing comforters, linens, and shower curtains between each stay. We are so sorry for disappointing you.
Not what was expected This hotel did not measure up to our expectations at all. After reading previous reviews we decided to book and were really looking forward to visiting Providence. As we approached the hotel we became aware of our mistake. Firstly it was located in an industrial area with nothing around it, and it backed onto a freeway. Then, the lobby was similar to the entry of a factory office. The rooms were spartan but very clean. The hotel boasted a kitchen but charged extra for utensils so it was of no value. The... read more
Business response:
Thank you for your review. We are so sorry to hear that that our hotel did not meet your needs. We strive to provide guests with a clean, affordable environment they can enjoy, feel comfortable in, and want to return to. We are so sorry this stay disappointed you. We do thank you for mentioning the friendly staff. They work hard to provide great guest service and we appreciate that you noticed that. Best wishes in your future travels.
Left after a 45 min check in and being given a dirty room
Business response:
Oh no! We apologize for this unpleasantness. We are known for our super clean rooms including sanitizing comforters, linens, and shower curtains between each stay. We are so sorry for disappointing you.
Frequently asked questions about Extended Stay America - Providence
How is Extended Stay America - Providence rated?
Extended Stay America - Providence has a 2.8 star rating with 2,156 reviews.
When is Extended Stay America - Providence open?
Extended Stay America - Providence is open now. It will close tomorrow at 12:00 a.m.