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Extended Stay America - Providence
- Hotels
- Providence, RI
About this business
Location details
181 Corliss Street, Providence, RI, 02904, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Property is clean and new. Unfortunately it’s not in a great area and the clientele is questionable. When I called to tell the front desk that the guy in the next room was screaming at beating up the girl in the room they told me the front desk was closed but they would send someone to tell them to quiet down. Ummm...how about you call the police!?!? Will NEVER stay here again and have told all staff members at a local college in the area where I work NOT to recommend this hotel.
Business response:
Thank you for taking the time to share your feedback with us. We’re so sorry to hear that you had an unpleasant experience with other guests. Our goal is to provide every guest with an all-around positive experience and we’re disappointed that this was not the case with your stay. We wish you all the best in your future travels.
There were people it seemed living on the Hotel. Loud noises all night, the front desk was unmanned even at 7:00am
Business response:
We are sorry you did not thoroughly enjoy your stay with us.
Business response:
Thank you for taking time to rate our hotel. We are sorry you did not enjoy your stay with us.
Had bed bugs and staff were very rude at check in
Business response:
Thank you for your feedback. We take pest control very seriously and always address insect issues or suspected sightings so our guests can enjoy a clean environment. We're sorry your stay was disappointing.
Way overpriced for what you get. You have to pay exta for more than 2 towels and rolls of toliet paper. Bedding, towels and floors were dirty even after switching rooms. They charge 50/night for dogs two to 4 times the competition. Bed wasnt that comfortable and tv was the most basic one i have ever seeen in a hotel. Slow wifi. Whole experience was mediocre at best and way over priced.
Business response:
I'm so sorry to hear that you did not enjoy your stay with us. Thank you for letting us know. We value your feedback and will use it to improve.
Business response:
We are sorry you did not enjoy your stay.
Not professional I arrived at the hotel at 5:00 pm check in is 3pm I had to wait in the lobby with many other travelers waiting for a room because staff stated their were no rooms ready . I did not get a room assignment until 6:30 pm staff was also very rude to us as if we did something wrong
Business response:
I'm so sorry to hear that you had to wait for your room to be ready. We will follow up with the hotel and hope you'll give us another try for a much better start to your experience next time.
Annoying in many ways Let's start with the location--off by itself in a former industrial area walking distance to nothing. The policies were extremely annoying. You start off being lectured by reception. They insist on taking a photo of your license--intravel regularly for business--this never happens. "We are a high security place" is the reason. That does seem to be the case. The front door is locked and you are left standing until a security guard opens. Then you need to use your card key to get out of the small lobby. ... read more
Business response:
Thank you for taking time to review our hotel. We are so sorry to hear about your negative experience at check-in. We take all guest feedback very seriously and will address everything you've brought to our attention.
I want a refund I am so mad someone was smoking pot outside my open window. So my Friend sprayed febreez which I can't can't stand the smell of either one. I had to leave the AC on all night to breathe. I told management about it the next day it was on video nothing was done about it. I want a refund worst stay there ever. The staff was rude after that. I stayed there sat until Thursday. Never again. Management is unprofessional. Yelling at other guest in front of me. And quoting different prices
Business response:
Oh no - we're sorry to hear this. We are known for super clean rooms and exceptional friendly staff so we'll be sure to follow-up with the hotel to let them know of your experience.
Frequently asked questions about Extended Stay America - Providence
How is Extended Stay America - Providence rated?
Extended Stay America - Providence has a 2.8 star rating with 2,156 reviews.
When is Extended Stay America - Providence open?
Extended Stay America - Providence is open now. It will close tomorrow at 12:00 a.m.