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Extended Stay America - Providence
- Hotels
- Providence, RI
About this business
Location details
181 Corliss Street, Providence, RI, 02904, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff was great overall. However the hotel was not a comfortable stay. Noise through the hotel all night
Business response:
Oh no! I'm so sorry to hear this and apologize for the noise you experienced during this stay. Thank you for taking some time to let us know. We hope your next stays are much more peaceful.
Front desk staff was friendly. Check-in took an extended time because numerous people were checking in at the same time and there was only one person at the front desk working. The eleveator smelled like marijuana ever time we entered it. Our first room smelled like fish. We opened the window to try to air it out but it didn’t help and we asked to switch rooms. Our second room smelled like old cigarette smoke. If we hadn’t prepaid, we would have asked for our money back and left. We ended up going out to buy air freshener to... read more
Business response:
Thank you for your review. I’m so sorry to hear that our hotel didn't make a more positive impression on you. I appreciate that you mentioned the friendly staff. They work hard to provide great guest service and we appreciate that you noticed that. Best wishes in your future travels.
Business response:
Oh no – we’re so disappointed to see a 2-star rating. We hope you’ll stay with us again for a better experience.
This hotel was fine for a one night stay, I was in town to a small business meeting ,no amenities, and the front desk lady Donna was rude! I came into the hotel around 12 to see if it were possible to get an early check in and I waited 10 minutes to even be acknowledged by an employee, when she came over she said come back at 1 to see if we have a room ready, I showed up at 130 and she acted like she never saw me before! She said hi are you here to check in? I said we spoke earlier about an early check it, she said sorry we ... read more
Business response:
Thank you for this feedback. I imagine this was a frustrating experience and I appreciate that you brought it to our attention so we can address it.
Property with potential but severely lacking now Check in was probably the worst I've encountered. One person at the desk answering phones instead of checking guests in. I checked in at 4pm and was informed that due to there not being enough linens. The maid was still in the room making the bed when we walked into the room. Although the accommodations have potential it's severely lacking in comfort. There was barely enough towels for two people. There wasn't even an extra towel to use as a hand towel at the sink. No cup in t... read more
Business response:
I'm so sorry to read your experience and impressions of our hotel and apologize for the disappointing stay. This was not our intention and I wish your stay had been pleasantly memorable.
Checked into hotel at 6pm, and we’re assigbef to a
Business response:
Oh no – we’re so disappointed to see a 1-star rating. We just hate disappointing guests and hope you’ll consider staying with us again for a better experience.
Business response:
Thank you for taking time to rate our hotel. We are sorry you did not enjoy your stay with us.
Never stayed! TERRIBLE,SUCKED, STAFF ATROCIOUS ,RUDE
Business response:
Oh no --- We are so disappointed to hear that you got a bad impression of our hotel before you even got to stay with us! I apologize for the great inconvenience this caused you and for the bad impression it left you with. Best Wishes in all your future travels.
I did not like the fact that u have to pay for extra towels they had no extra shampoo conditoner the rokm was very plain mattress kept sliding to sode of ghe bed u could not get extra pillows no heavy blankets no iron in room bed was not comfertabe !!!!!
Business response:
Thank you for your feedback. We are so sorry that you found the bed uncomfortable and it sounds like you were not aware of our amenity package options. One package includes linen exchange, another provides more frequent housekeeping, etc. By allowing guests to choose and only pay for the amenities they desire, we are able to keep our rates affordable. We are so sorry that was not what you expected and was an inconvenience during your stay. Best wishes in all your future travels.
Frequently asked questions about Extended Stay America - Providence
How is Extended Stay America - Providence rated?
Extended Stay America - Providence has a 2.8 star rating with 2,297 reviews.
When is Extended Stay America - Providence open?
Extended Stay America - Providence is open now. It will close tomorrow at 12:00 a.m.