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Extended Stay America - Providence
- Hotels
- Providence, RI
About this business
Location details
181 Corliss Street, Providence, RI, 02904, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not the greatest I’ve stayed here a few times just because it has deal being offered, every time I have a mediocre experience with the employees.The front desk guy is extremely rude and so is one of the women who works the front desk, they walk the halls reminding people to checkout. For the price they should be able to have some decent coffee, they make you pay for dishes and cookware. Overall, I don’t think I’ll stay here again.
Business response:
Thank you for your review and detailed comments. We are terribly sorry to hear that our hotel did not live up to your expectations especially from a service point of view during your visit. We pride ourselves in delivering excellent service and super clean rooms so we were unhappy to hear that this was not your experience. We wish you well in your future travels.
I guess I can’t comment on the room because I never got that far! I was in town on a family emergency and needed a room same day so I booked through Expedia. When I landed I found I need to go to the hospital right away so I didn’t make it to the hotel until after 1 AM. When I went to check in I was told by the desk clerk that my reservation was no longer valid since it was after 1AM and I should have read the fine print. They would however put me in a room, but not at the Expedia price but rather TWICE the amount!! I did no... read more
Business response:
Oh no --- We are so disappointed to hear that you got a bad impression of our hotel before you even got to stay with us! Thank you for letting us know.
We Paid for Aesthetics ONLY. No Service Room card kept having problems- had to keep going down to the lobby holding the urge to use a personal restroom, and even wait late at night for a staff member to show up and refresh the card. Also, no breakfast included, so this was false advertisement. And was under the impression that we would have clean linen everyday, but apparently we needed to drop off and pick up the dirty stuff manually every time we wanted to wash them. There was also one tiny soap on the bathroom only. I had... read more
Business response:
Thank you for your review. We value your feedback and are sorry to hear that you did not find the amenities you expected. We know most hotels provide daily cleaning, room service, toiletries and other amenities so that is a natural expectation. WoodSpring Suites is a value focused extended stay hotel, which is why we offer guests the option to add additional amenities, like cookware, a coffee pot, more frequent housekeeping, etc. to their rooms. This allows us to offer the most affordable rates and the best value possible fo... read more
We booked this hotel months in advance for a group family trip. When we called to confirm a few days before our trip we were told we had no rooms. They were very rude about it and acted like it was our fault because we booked so far in advance! It wasn’t until the day of arrival that they finally confirmed that they had a room for us. When I called to tell them I’d be arriving late (I was bumped), they said no problem, but my sister was told when she checked in that unless she paid for my room in full it would be given away!... read more
Business response:
Thank you for sharing your experience; we are so sorry to hear that it was such an unpleasant one. We are alerting the operations team so the issues you've noted can be addressed. Best wishes in all your future travels.
We're an extended stay NOT a hotel The service here was awful. I requested an iron and ironing board for my room, the clerk checked in the back then proceeded to come out and tell me there were no irons or boards. All irons and board were already checked out by other guests. I needed an iron for my business meeting the next morning. She would not help in any way imaginable. Proceeded to tell me all the irons were check out over and over again. It wasn't her problem. The facility was an extended stay and not a hotel. Good l... read more
Business response:
I'm so sorry to hear this. Thank you for your feedback. We will follow up with the property and wish you the very best in your future travels.
Service very poor, desk were not pleasant Call to ask about early check in , woman very curt, said no 3 pm, website says so, arrived 2:30 several people waiting to check in , ask again we can’t checkin she responded agin I told you 3 pm. I realize this is your policy and it is extended stay not regular hotel . But I think you need to revise policy. No reason not to allow guest to check in early if room is ready. Just my opinion, travel 40 -50 nights a year with choice hotels and they treat me like a king
Business response:
Thank you for taking time to review our hotel. We are so sorry to hear about your negative experience at check-in. We take all guest feedback very seriously and will address everything you've brought to our attention. We hope that you will consider staying with us again in the future for the positive experience you deserve.
Business response:
We are sorry you did not thoroughly enjoy your stay with us and hope you'll give us another try the next time your travels bring you to the area.
Unusable kitchen, mediocre room. No Coffee Pot. This room had a kitchen but no supplies to use the kitchen. There was not even a coffee pot in the room. It is a new hotel but the linen is mediocre. The lobby was tiny, with only room for 4 people to sit. The pillows were cheap and unsupportive. The area was clean however.
Business response:
Thank you for rating our hotel. The staff works hard to provide great customer service and clean, clean rooms. We hope you come back again. About the coffee pot and cookware, although these items are not provided in our guest rooms, we do offer guests the option to buy them for their room should that be of interest. Many prefer to bring their own items or purchase at a local store. Guests choose only the amenities they want and use which enables us to offer the best rates possible. We’ll pass along your feedback to the opera... read more
Horroible Would not allow us to check in. Called hotel and agent on phone could see reservation but person in the hotel could not. Bad area. Had to get "buzzed in" to the hotel.
Business response:
Thank you for your feedback and for sharing your less than pleasant experience. We apologize for the inconvenience of arriving and having confusion about your reservation. That is certainly not the first impression we were aiming for…. We have shared your comments with our operations team and wish you well in all your future travels.
Frequently asked questions about Extended Stay America - Providence
How is Extended Stay America - Providence rated?
Extended Stay America - Providence has a 2.8 star rating with 2,156 reviews.
When is Extended Stay America - Providence open?
Extended Stay America - Providence is open now. It will close tomorrow at 12:00 a.m.