This profile has been claimed by the business owner or representative.
Extended Stay America - Providence
- Hotels
- Providence, RI
About this business
Location details
181 Corliss Street, Providence, RI, 02904, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The wait for check in was too long and the only person working was too busy texting behind the counter and going slow
Business response:
I'm so sorry to hear that you did not enjoy our usual friendly, helpful service from the entire staff. We are so sorry we disappointed you and we will certainly use your feedback to help us improve. Thank you.
Bare bones suite Newly opened , No frills no hair dryer no iron . Has a full kitchen set up but no dishes glassware. Lass
Business response:
Thank you for your feedback. You are right that guests can choose which amenities to include and which not to, this does help us keep our rates affordable. I'm sorry this disappointed you.
Bloody hotel bed The room was so dirty that the bottom of my feet were covered in dirt. Also there was blood on the bed that I did not discover until the next day. The front desk seemed to not care when I brought up the issue. Avoid at all costs.
Business response:
Oh no! We apologize for this unpleasantness. We are known for our super clean rooms including sanitizing comforters, linens, and shower curtains between each stay. We are so sorry for disappointing you.
Not what was expected This hotel did not measure up to our expectations at all. After reading previous reviews we decided to book and were really looking forward to visiting Providence. As we approached the hotel we became aware of our mistake. Firstly it was located in an industrial area with nothing around it, and it backed onto a freeway. Then, the lobby was similar to the entry of a factory office. The rooms were spartan but very clean. The hotel boasted a kitchen but charged extra for utensils so it was of no value. The... read more
Business response:
Thank you for your review. We are so sorry to hear that that our hotel did not meet your needs. We strive to provide guests with a clean, affordable environment they can enjoy, feel comfortable in, and want to return to. We are so sorry this stay disappointed you. We do thank you for mentioning the friendly staff. They work hard to provide great guest service and we appreciate that you noticed that. Best wishes in your future travels.
Left after a 45 min check in and being given a dirty room
Business response:
Oh no! We apologize for this unpleasantness. We are known for our super clean rooms including sanitizing comforters, linens, and shower curtains between each stay. We are so sorry for disappointing you.
Property is clean and new. Unfortunately it’s not in a great area and the clientele is questionable. When I called to tell the front desk that the guy in the next room was screaming at beating up the girl in the room they told me the front desk was closed but they would send someone to tell them to quiet down. Ummm...how about you call the police!?!? Will NEVER stay here again and have told all staff members at a local college in the area where I work NOT to recommend this hotel.
Business response:
Thank you for taking the time to share your feedback with us. We’re so sorry to hear that you had an unpleasant experience with other guests. Our goal is to provide every guest with an all-around positive experience and we’re disappointed that this was not the case with your stay. We wish you all the best in your future travels.
There were people it seemed living on the Hotel. Loud noises all night, the front desk was unmanned even at 7:00am
Business response:
We are sorry you did not thoroughly enjoy your stay with us.
Business response:
Thank you for taking time to rate our hotel. We are sorry you did not enjoy your stay with us.
Had bed bugs and staff were very rude at check in
Business response:
Thank you for your feedback. We take pest control very seriously and always address insect issues or suspected sightings so our guests can enjoy a clean environment. We're sorry your stay was disappointing.
Frequently asked questions about Extended Stay America - Providence
How is Extended Stay America - Providence rated?
Extended Stay America - Providence has a 2.8 star rating with 2,297 reviews.
When is Extended Stay America - Providence open?
Extended Stay America - Providence is open now. It will close tomorrow at 12:00 a.m.