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Extended Stay America - Providence
- Hotels
- Providence, RI
About this business
Location details
181 Corliss Street, Providence, RI, 02904, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
passing through Visited CT for work, then Boston for fun with the family, and wanted to visit Rhode Island on the way back to CT, as 3 out of 4 of us had never been there before. This hotel seemed like a decent price and a good location based on the map. It was a no-frills place, but we were comfortable. The location from downtown was really good, very easy to get in and out and onto the highway. Kind of in an industrial type area....it was friday night and there was nothing going on in the general vicinity. The lobby was ve... read more
Business response:
Dear Katherine, Thank you for your detailed feedback about your observation at Extended Stay America. We are glad you found the price reasonable, the location was good, and your stay was comfortable. We understand your overall stay could have been a better experience. Our staff works hard to exceed our guests' expectations and ensure everyone has a relaxing experience in comfortable, clean accommodations. We hope you will consider coming back and have the chance to provide you with a better experience.Sincerely,Hotel Managem... read more
Served my purpose The stay was as expected for the cost. It served my purpose of convenience to where I needed to off I-95. The mattresses however were thin and made it difficult to sleep. the walls were thin and insulation around windows which made it easy to hear conversations and noise in the hallways, next door room, and outside. My only other negative would be seeing peanut butter mice traps under the kitchen cabinet, which implies there may be a rodent problem. All in all- it is what it is.
Business response:
Dear Troy, We are glad to hear you like the location convenient and serves your purpose. However, we apologize for not providing you with the exceptional experience you deserve. We aim to provide clean, fresh, comfortable suites and the best service to satisfy our guests. Therefore, we regret the issues you experienced that compromised your stay. We will follow up on your concerns to ensure we are well-poised to serve better in the future. Thank you for the feedback, as it will help us to see the area we need to improve. We ... read more
Okay but not the cleanest. Positives: The bed was comfortable, staff were great. Checkin was easy. Free parking. Negatives: The towels were stained (i hope they were just stains?) and there were numerous pubes in the bathroom! We were only staying one night, not sure how the cleaning service is for longer stays.
Room's isolation is bad, I can hear people's move sounds from upstair room and the trffic sounds from outside all day long and very loud.
Business response:
Dear Steve, Thank you for your recent stay. Although our location is very convenient, external noise can occasionally be a factor. Please accept our apologies for the noise issues you experienced. We are grateful for your patience, and we want you to know our front desk is always available to help make your stay as restful as possible. Our goal is to provide a clean property and a comfortable suite so you can get a good night's rest. Please return as a guest, so we can reserve a suite that suits your needs better. We appreci... read more
Called in couple hours early to confirm reservation , room assigned to me was filthy, towels thrown everywhere. All I needed Was a clean room and sleep.
Business response:
Dear Omaira, Thank you for sharing your experience during your stay at our hotel. We apologize for the inconvenience and frustration you experienced upon arrival. We understand the importance of a clean and comfortable room and regret that we did not meet our usual standards. We will address this with our housekeeping team to prevent it from happening again. We value your business and hope to provide you with an exceptional stay in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Providence
How is Extended Stay America - Providence rated?
Extended Stay America - Providence has a 2.8 star rating with 2,293 reviews.
When is Extended Stay America - Providence open?
Extended Stay America - Providence is open now. It will close tomorrow at 12:00 a.m.