Extended Stay America - Providence

Business response:

Dear Pragya, Thank you for choosing us. We're sorry to hear about your recent experience. Cleanliness is a top priority, and we apologize for any oversight. Our team is committed to providing a comfortable environment for all guests. Your feedback is valuable, and we'll address this issue promptly to ensure it doesn't happen in the future. Thank you for bringing it to our attention, and we hope you'll consider giving us another chance in the future.Sincerely,Hotel Management 

Business response:

Dear Michael, Thank you for taking the time to leave feedback regarding your visit. Please know we are committed to providing the highest hospitality level for every guest; therefore, we hope you will accept our apologies that this was not your experience. Your concerns are being shared with the appropriate individuals, and we hope you will consider giving us another chance to provide you with the perfect stay you deserve.Sincerely,Hotel Management 

Business response:

Dear Philip, Thank you for staying with us. Conveniently located, we are pleased to offer comfortable accommodations and thoughtful hospitality at an excellent price. We are glad you loved our comfortable beds and clean, well-appointed rooms. We aim to provide you with an excellent stay and know how important it is to get a great night's sleep. Thank you for being our guest; we look forward to seeing you soon.Sincerely,Hotel Management 

Business response:

Dear Ghislain, Thank you for being our guest at Extended Stay America. We always want to provide our guests with a comfortable stay, and a rating like yours serves as a motivation to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.Sincerely,Hotel Management