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Extended Stay America - Providence
- Hotels
- Providence, RI
About this business
Location details
181 Corliss Street, Providence, RI, 02904, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We had a one night stay and it was great. The hotel is clean, Checking in was fast and easy. My only suggestion is that a hair dryer should be in each room.
Great Staff, But Some Disappointments The staff at this hotel were friendly and helpful. Our check-in had a glitch in that we prepaid on Hotels.com but they still showed a balance of $171, which I am not entirely sure how was settled. I'm monitoring our cards to make sure that we weren't double charged. So far, so good, but it was weird. The hotel itself did not feel clean. The hallway our entire time didn't get vacuumed and visibly needed it. The refrigerator in the room was filthy and the desk had a small puddle of water o... read more
Business response:
Dear John, Thank you for sharing your thoughts about your recent stay. We are glad to hear our service met all your expectations. However, we're sorry you were inconvenienced by the overall cleanliness of the hotel and some billing concerns. Our goal is to provide every guest with an excellent visit; therefore, we are sorry this was not your experience. Please know your feedback will be shared with our staff so we can ensure your next stay is exceptional. Thank you for being our guest, and we look forward to your next visit.... read more
I wouldnt stay here if i didnt have too. But the staff is really nice.
Business response:
Dear Shaye, Thank you for choosing us and sharing your remarks. Our team strives to ensure each guest has a pleasant stay, so we are happy to deliver. Our front desk team is always attentive and joyful to talk to. However, we are sorry for not meeting all your expectations. Please return, and we enjoy another seamless trip when you travel to our area.Sincerely, Hotel Management
This lodging was a last minute find for me. The pricing was okay other than the $100 deposit I had to put down. I was happy the rooms were clean, but the hallways looked a bit run down.
Business response:
Dear Christopher, Thank you for evaluating your stay at Extended Stay America. Your satisfaction is of utmost importance to us, and we are delighted to learn that you had a positive experience in your guest room. However, we are sorry that our deposit policy inconvenienced you. We believe in transparency and list these charges on all booking sources, ensuring our guests are fully informed. Thank you for choosing us, and we eagerly anticipate the opportunity to welcome you back for another outstanding stay.Sincerely,Hotel Man... read more
Thank you for your friendly and easy check in. The room is clean and bright, as well!
Inside the room could have been clean a little more, outside the door carpet was full dirt and grime. That spot had not been vacuum.
Business response:
Dear Maxine, Thank you for giving us feedback on your recent stay at our hotel. Every guest who walks through our doors should expect a clean, well-maintained property and the room as their home away from home when traveling. Therefore, we sincerely apologize that this was not your experience. Every detail, from first impression at check-in to final check-out, should be focused on exceptional customer service and impeccable attention to detail in all areas of our property and rooms. We appreciate valuable feedback like yours... read more
Ethan is always kind. I’ve stayed here many times and I usually check in with Ethan. Informative and to the point.
Business response:
Dear Mercedes, Thank you for being our guest at Extended Stay America again and making it your second home. It is good to know you had a great stay and were pleased with everything we offer. Your encouraging words for Ethan are always appreciated. Please revisit us to enjoy another outstanding hospitality.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Providence
How is Extended Stay America - Providence rated?
Extended Stay America - Providence has a 2.8 star rating with 2,117 reviews.
When is Extended Stay America - Providence open?
Extended Stay America - Providence is open now. It will close tomorrow at 12:00 a.m.