Extended Stay America - Providence

Business response:

Dear Chaminda, Thank you very much for posting a review of your stay. Please accept our apologies if we did not provide you with a clean and comfortable room. We aim to exceed our guests' expectations; therefore, we are disappointed that this was not your experience. We are working with our housekeeping managers to prevent this from happening again. Thank you for staying with us and leaving your valuable feedback.Sincerely,Hotel Management 

Business response:

Dear Guest, We apologize for the issues you experienced during your stay. Your total satisfaction is always our top priority, and we failed to show this to you. We are grateful for your feedback and will follow up on your comments with the concerned staff allotted for the night shift. Thank you again for the feedback, and we hope you will consider returning for your future visit to experience a much more enjoyable visit.Sincerely,Hotel Management 

Business response:

Dear Katrina, Thank you for being our guest and reviewing your experience at Extended Stay America. It is great to know you had a good time and enjoyed your trip. We all work with dedication to meet the expectation of our guests in all aspects. So when we get compliments like yours, it makes us proud that we have done our job well. Thank you for your lovely comments, and we look forward to welcoming you back soon!Sincerely,Hotel Management