Extended Stay America - Providence - Airport

Business response:

Dear Guest, Thank you for sharing your feedback with us. We appreciate you bringing your concerns to our attention. We understand how important it is for our guests to have a well-maintained and comfortable environment, and we regret that we did not fully meet your expectations. Your comments are valued and will be shared with our team to guide future improvements. We remain committed to providing an enjoyable experience for all our guests and hope to have the opportunity to serve you again in the future.Sincerely,Hotel Mana... read more

Business response:

Dear Guest,Thank you for taking the time to share your feedback. We're glad the space and setup suited your needs, though we're disappointed to hear that your experience was impacted by an issue that goes against our standards. Maintaining a clean, smoke-free environment is a priority, and your comments serve as a valuable reminder of the importance of vigilance in upholding that commitment. We appreciate your insight and hope to welcome you back under better circumstances.Sincerely,Hotel Management 

Business response:

Dear Guest, Thank you for sharing your feedback. We truly apologize for the condition of the counter and the bedding in the pull-out bed, as this is not the standard we aim to provide. We understand how important cleanliness and comfort are, and we regret that we did not meet your expectations. Your comments are being shared with our housekeeping team to improve attention to detail. We hope to offer you a more enjoyable and comfortable stay in the future.Sincerely,Hotel Management 

Business response:

Dear John,Thank you for your kind words, John. It’s wonderful to know you feel at home at Extended Stay America and that Stephanie’s support made such a difference during your stay. We appreciate your loyalty and look forward to welcoming you back soon!Sincerely,Hotel Management 

Business response:

Dear Mandi, Thank you for sharing your feedback. Maintaining a clean and welcoming environment is a priority, and the team works hard to ensure the grounds are well-kept. We regret if this was not reflected during your visit. Guest cooperation is also essential in keeping shared spaces enjoyable for everyone, and we will remain attentive to these concerns. Your comments are appreciated, and our efforts will continue to uphold high standards. We hope to provide you with a more positive experience in the future. Sincerely,Hote... read more