Extended Stay America - Providence - Airport

Business response:

Diony, thank you for taking the time to rate your visit. We hope your overall stay was pleasant, but we want it to be perfect. We always aspire to exceed our guests' expectations, and we apologize if we did not do so during your time with us. Thank you once again for selecting our hotel, and we hope you will give us another opportunity to welcome you for the five-star stay we enjoy providing. Sincerely, Hotel Management 

Business response:

Tina, thank you for sharing your generous review and for recommending us to fellow travelers. It is always a pleasure to see a familiar face, and we loved hosting you once again. We are thrilled to know that you enjoyed your visit with us, and we cannot thank you enough for praising our courteous associates and the comfort of your suite, which made you feel comfortable. Your rating is appreciated, and we look forward to your next trip which brings you back to Extended Stay America, Sincerely, Hotel Management 

Business response:

Thank you for evaluating your stay with us. Although you were pleased with the service provided by our associates, we apologize for the odor you experienced in your suite. Your comment is shared with the housekeeping team for review and action. Everything we do is aimed at providing you with an excellent hotel experience. We hope to have the chance to prove it to you on a future stay. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a flawless experience. Sincerely, Hotel Management 

Business response:

Thank you for letting us know your visit to Extended Stay America was perfect in every way. We appreciate you being our guest and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Miyain, thank you for evaluating your stay. Your rating indicates that we may have room for improvement in some areas. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. Although you had an overall pleasant stay with us and liked our ideal location, we are sorry for the inconvenience you had due to the lack of kitchenware. We are reviewing this situation with our staff to ensure these items are always well-stocked. On behalf of everyone here, we look forward to welcoming you back soon for an even better experience. Sincerely, Hotel Management 

Business response:

Janice, thank you for being our guest at Extended Stay America. We are glad to know you had a nice time with us and that you liked our accommodations. However, we regret the issues you experienced in your room. Your comments have been shared with the housekeeping and maintenance team to improve our service and facilities going forward. We appreciate your business and look forward to seeing you again soon! Sincerely, Hotel Management 

Business response:

Sandra, thank you for reviewing your stay at the Extended Stay America. We are pleased to read how happy you were with our well-kept property and quiet accommodations. Your satisfaction is very important to us as we constantly strive to make your experience a great one. We hope to welcome you back soon for another enjoyable stay. Sincerely, Hotel Management