Extended Stay America - Providence - Airport

Business response:

Diana, thank you for reviewing our hotel. Although our well-equipped kitchenette added to the convenience of your stay, we apologize you did not experience the best from one of our front desk associates. Your feedback has been discussed with our entire team to ensure we are consistent with our service delivery. We hope you will consider giving us another chance to provide you with the hospitality you deserve. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are sorry for not meeting your expectations with some of our amenities and also apologize for the inconvenience you had with the bed. We hope you consider us again the next time your travels bring you to our area. Sincerely, Hotel Management 

Business response:

Sally, thank you for letting us know your visit to Extended Stay America was perfect in every way. We appreciate you being our guest and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

We are pleased you had an excellent stay at Extended Stay America. We appreciate you letting fellow travelers know how much you enjoyed your time here, and also for mentioning your fresh and clean accommodation! It was a pleasure having you as our guest, and we hope to see you again very soon. Sincerely, Hotel Management 

Business response:

Aderito, thank you for sharing the nice rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way, and we hope to have the pleasure of hosting you again. Sincerely, Hotel Management 

Business response:

Thank you for staying with us at Extended Stay America. We are pleased to know you enjoyed so many of our hotel amenities. We work hard to provide value with our amenities and our friendly, efficient staff happy to assist in making your stay great. We hope to be your hotel of choice if another visit to our area is in your plans. Sincerely, Hotel Management 

Business response:

Thank you for your review. Your total satisfaction is always our top priority; therefore, based on your rating, we are disappointed if we did not provide you with the exceptional stay that we want for every guest. We hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management 

Business response:

Dear Charles, thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for your nice feedback about Extended Stay America. We are glad to know you liked our convenient location and had a comfortable stay. We hope to be your hotel of choice whenever you are back in this area. Sincerely, Hotel Management