Extended Stay America - Providence - Airport

Business response:

Noel, thank you for your review. We are glad you had an overall enjoyable stay and liked your refreshing suite. However, we apologize you did not experience some of our staff at their best. We have followed up with our team to make sure we do not disappoint you in the future. It was a pleasure hosting you, and we look forward to your next visit this way. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a flawless experience. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Diony, thank you for taking the time to rate your visit. We hope your overall stay was pleasant, but we want it to be perfect. We always aspire to exceed our guests' expectations, and we apologize if we did not do so during your time with us. Thank you once again for selecting our hotel, and we hope you will give us another opportunity to welcome you for the five-star stay we enjoy providing. Sincerely, Hotel Management 

Business response:

Tina, thank you for sharing your generous review and for recommending us to fellow travelers. It is always a pleasure to see a familiar face, and we loved hosting you once again. We are thrilled to know that you enjoyed your visit with us, and we cannot thank you enough for praising our courteous associates and the comfort of your suite, which made you feel comfortable. Your rating is appreciated, and we look forward to your next trip which brings you back to Extended Stay America, Sincerely, Hotel Management 

Business response:

Thank you for evaluating your stay with us. Although you were pleased with the service provided by our associates, we apologize for the odor you experienced in your suite. Your comment is shared with the housekeeping team for review and action. Everything we do is aimed at providing you with an excellent hotel experience. We hope to have the chance to prove it to you on a future stay. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a flawless experience. Sincerely, Hotel Management 

Business response:

Thank you for letting us know your visit to Extended Stay America was perfect in every way. We appreciate you being our guest and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Miyain, thank you for evaluating your stay. Your rating indicates that we may have room for improvement in some areas. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management