Extended Stay America - Providence - Airport

Business response:

Christy, we appreciate your loyalty towards Extended Stay America and the wonderful feedback about your experience here. It feels so good to know you had an excellent stay and that you were awed by our excellent hospitality. Thanks for your positive comments, and we look forward to welcoming you again soon to your home away from home. Sincerely, Hotel Management 

Business response:

Thank you for staying at our hotel. Although it seems you had an overall pleasant time, we are sorry for not meeting all of your expectations. We hope we will have the pleasure of welcoming you back to our hotel in the near future to provide you with an even better stay. Sincerely, Hotel Management 

Business response:

Shaella, thank you for choosing Extended Stay America! We love sharing wonderful comments such as yours about our front desk team's efforts and excellent service. They will be thrilled to know their efforts are recognized and that you took the time to compliment them in your review. Thanks for the recommendation. We look forward to your next visit. Sincerely, Hotel Management 

Business response:

James, thank you for evaluating your stay. Your review indicates we have room for improvement in some areas. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management 

Business response:

We are pleased your stay was a fantastic one and thanks for your nice rating. All of us at Extended Stay America look forward to having you stay with us again. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thank you for your 5-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Alex, thank you for posting your experience at Extended Stay America. We are thrilled to know you liked your well-appointed room and were impressed with our convenient location. On behalf of everyone here, we invite you to visit us again soon. Sincerely, Hotel Management 

Business response:

Bree, thank you for sharing your feedback. We are glad you liked our affordable price and our location. However, we apologize for the cleanliness issue. Your feedback is shared with our housekeeping team to be more diligent going ahead. We hope to have another chance to deliver you with an exceptional experience. Sincerely, Hotel Management