Extended Stay America - Providence - Airport

Business response:

John, thank you for reviewing the Extended Stay America and for recommending us to the future travelers. We are glad you had a good stay and that you were impressed with our well-kept hotel. Your feedback is valuable to us and will use it to improve our future guests’ experiences. We hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for the nice review of the Extended Stay America. We take great pride in providing our guests with a comfortable stay, and rating like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

John, it was disappointing to see your stay with us this time was not to your expectation. Since we are an extended stay property, we provide housekeeping services on a weekly basis, however, these services are always available upon request for a nominal fee. We apologize if these policies were not explained to you upon arrival. We have discussed your comments with our team to ensure clear communications going forward. We hope to have the opportunity to welcome you back soon. Thank you. Sincerely, Hotel Management 

Business response:

Kathy, thanks for being our guest. We sincerely apologize that our facility fell short of your standards. Your feedback with regard to the condition of our property will help us improve our future guest experiences moving forward. Please consider giving us an opportunity to make your next visit a better one. Sincerely, Hotel Management 

Business response:

Thanks for the wonderful comments with regard to your visit at Extended Stay America. A well-maintained room with great amenities sets up the tone for an excellent stay, and we are thrilled to know this was your experience with us. Reviews such as yours mean a lot! Thanks once more, and we look forward to welcoming you back again soon. Sincerely, Hotel Management 

Business response:

Heidy, thank you for being our guest at Extended Stay America. We are thrilled to read that you loved our well-kept property and courteous associates. We appreciate you recommending us online and look forward to your next stay with us soon. Sincerely, Hotel Management 

Business response:

Paul, we appreciate you choosing our hotel and for providing your review. It felt good to know you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management 

Business response:

Cory, thank you so much for the positive rating. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We take great pride in providing comfortable facilities and rating like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management