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Extended Stay America - Providence - Airport
- Hotels
- Warwick, RI
About this business
Location details
268 Metro Center Blvd., Warwick, RI, 02886, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not sure what was worst: the smells in the stairwells, the bathroom door that didn’t close all the way, or the lack of cleanliness.
Business response:
Dear Linda, Thank you for being our guests. We apologize for the inconvenience caused by the cleanliness and maintenance issues. This is not the experience we aim to provide, and we are taking immediate steps to address these issues. Please know that your comfort and satisfaction are our top priorities, and we are committed to making necessary improvements to ensure a more enjoyable stay for all our guests. We appreciate you bringing these matters to our attention, and we hope you will consider giving us another chance to ex... read more
Disgusting Unfortunately, we never had the chance to stay. At check in we were told the room we booked with a couch wasn’t available because of renovations. We were told that a cot was available for us though. We accepted this change due to the circumstances and Essence (employee on shift and only positive experience) said she’d follow us up to the room and get us the cot immediately. While she was grabbing the cot, my wife went to use the bathroom and it was not clean. When Essence showed up to the room with the cot, I aske... read more
Business response:
Dear James, Thank you for sharing your review. We appreciate your recognition of Essence's positive assistance. However, we regret that your overall experience did not meet your expectations. We apologize for the inconvenience of being unable to accommodate you in your booked room and any cleanliness issues you encountered. Your feedback is invaluable, and we will address these concerns internally to ensure improvements. We value your patronage and hope to have the opportunity to make it up to you and provide a more satisfac... read more
Construction on the room next to us began on a Saturday morning and continued until evening. Walls shook and it was so loud, conversation in the bedroom was difficult.
Business response:
Dear Camille, Thank you for choosing our hotel and letting us know about your stay. We genuinely care about delivering an exceptional experience to all our guests; therefore, we sincerely apologize for the issues you encountered. We appreciate your business and look forward to welcoming you back to our updated hotel.Sincerely,Hotel Management
The room had dogs in it, the hotel placed 5 air fresheners around room to block smell. Admitted that it was a problem. Couldn’t change rooms
Business response:
Dear Shannon, We apologize for the inconvenience caused by the presence of dogs in your room and the use of multiple air fresheners. This is not the level of service we aim to provide. Your comfort is paramount, and we regret that we couldn't offer an immediate solution by changing rooms. Your feedback is valuable, and we will address this issue to ensure a better future experience for all our guests.Sincerely,Hotel Management
Booked for a queen bed , end up with a full size . Place look old , wifi service was poor unless you pay for an upgrade. Bed sheet was thin , the bed itself was uncomfortable to sleep on. Will not recommend .
Business response:
Dear voeun, Thank you for sharing your review and the details surrounding your recent stay. We appreciate you bringing these issues to our attention. Our team's priority is ensuring every guest has a comfortable and relaxing stay, and we apologize that this was not your experience. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide.Sincerely,Hotel Man... read more
Frequently asked questions about Extended Stay America - Providence - Airport
How is Extended Stay America - Providence - Airport rated?
Extended Stay America - Providence - Airport has a 3.4 star rating with 1,773 reviews.
When is Extended Stay America - Providence - Airport open?
Extended Stay America - Providence - Airport is open now. It will close tomorrow at 12:00 a.m.