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Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive
- Hotels
- Raleigh, NC
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
921 Wake Towne Dr., Raleigh, NC, 27609, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great Place I had a great trip, the people working there are amazing and really nice. They keep the place clean and tiny and everything seems to run really smooth.
Business response:
James, thank you for the positive review and for taking the time to recognize our hotel. We are delighted to know how much you enjoyed your stay and the excellent service provided by our staff. All of us at Extended Stay America look forward to having you back soon. Sincerely, Hotel Management
The location of this hotel was nice. The staff were friendly just rarely at the front desk. The hallways smelled of smoke, which was odd for a smoke free building. There is no housekeeping so be prepared for that. Even though there is a kitchen in your room, you have to specifically ask for plates, silverware, etc. They don't give you any dish soap to wash the plates with. Bed wasn't super comfy but I guess it is one of the cheaper hotels in the area so you can't expect a lot. Also, the grab and go breakfast has a lot to be ... read more
Business response:
Susan, thank you for your review. Even though we are a non-smoking hotel, on a rare occasion, some guests do not comply, and we are sorry for this. Kindly note, to respect the privacy of our guests housekeeping service is done once a week. We are happy to offer this service to you at a minimal fee. Also, know to ensure the cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. It is also disappointing to know our grab-and-go breakfast was not to your expectations. Your commen... read more
Damage and rust on outside of building. Elevator paint peeling off. Damage to counter top in room. Hotel smelled like weed and stale cigarette smoke. Place just looks like it is time for a renovation.
Business response:
Thank you for being our guest. We apologize that our facility fell short of your expectations and have shared your comments with our team as we work on updating and refreshing our hotel. We are also sorry for the smoke odor you encountered in your room. Your feedback will help us enforce our no-smoking policy more effectively to ensure our future guests do not encounter such problem again going ahead. We understand the frustration and sincerely hope you will provide us another opportunity to serve you. Sincerely, Hotel Manag... read more
The staff is amazing and very accommodating. Ms. Danielle Washington, is the most generous Manager I have come across. I wouldn't have it any other way
Business response:
Thank you so much for the valuable comments about our hospitality. It was such a pleasure knowing you had an excellent stay and the highlight of your experience was the exemplary service provided by our front office team. Our associates, including Danielle, have thanked you for praising their efforts. Please visit Extended Stay America soon for another memorable stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive
How is Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive rated?
Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive has a 4.2 star rating with 1,036 reviews.
When is Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive open?
Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive is open now. It will close tomorrow at 12:00 a.m.