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Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive
- Hotels
- Raleigh, NC
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
921 Wake Towne Dr., Raleigh, NC, 27609, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Damage and rust on outside of building. Elevator paint peeling off. Damage to counter top in room. Hotel smelled like weed and stale cigarette smoke. Place just looks like it is time for a renovation.
Business response:
Thank you for being our guest. We apologize that our facility fell short of your expectations and have shared your comments with our team as we work on updating and refreshing our hotel. We are also sorry for the smoke odor you encountered in your room. Your feedback will help us enforce our no-smoking policy more effectively to ensure our future guests do not encounter such problem again going ahead. We understand the frustration and sincerely hope you will provide us another opportunity to serve you. Sincerely, Hotel Manag... read more
The staff is amazing and very accommodating. Ms. Danielle Washington, is the most generous Manager I have come across. I wouldn't have it any other way
Business response:
Thank you so much for the valuable comments about our hospitality. It was such a pleasure knowing you had an excellent stay and the highlight of your experience was the exemplary service provided by our front office team. Our associates, including Danielle, have thanked you for praising their efforts. Please visit Extended Stay America soon for another memorable stay. Sincerely, Hotel Management
Great staff and Clean rooms. Wonderful property Everything works
Business response:
Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's nice to know you found your suite comfortable and that you were pleased with the exceptional service from our staff. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
The laundry room was nice to have. I didn't like that the bathroom didn't feel clean when I used it. I found hair on the walls before I took a bath. There was paint chipping in the corners and rust on the door. Also my rooms smelled like cigarettes even though it was non smoking room. I figured out it was the smell of the air unit which made it worse.
Business response:
Jeremy, thank you for reviewing your stay with us. We are sorry your bathroom was not in excellent condition. We are working with our housekeeping staff to make sure all procedures are being followed so this does not happen again. We have also shared your comments about the door with our maintenance team to make necessary improvements. We are also taking appropriate steps to remove the smoke smell from this room. We hope you will consider giving us another chance to provide you with a much better experience. Sincerely, Hotel... read more
The room was clean and in decent condition for a cheaper hotel in the Raleigh area. My main complaint is that they don’t have an ice machine. They do provide ice trays and a freezer in the room, but when you’re only there for 1 night that’s not really a help.
Business response:
Thank you for choosing to stay at Extended Stay America. We are delighted to know you had a great time with us and that you enjoyed our accommodations as well as the value we offer. However, we regret not meeting all your expectations. We appreciate your feedback and hope to see you soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive
How is Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive rated?
Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive has a 4.2 star rating with 1,001 reviews.
When is Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive open?
Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive is open now. It will close tomorrow at 12:00 a.m.