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Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive
- Hotels
- Raleigh, NC
About this business
Location details
921 Wake Towne Dr., Raleigh, NC, 27609, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property is not very old but it could be maintained better. The room was clean, the lobby and hallways, however, needed a lot of attention. I most probably would not have stayed if I was traveling alone.
Business response:
Dear Julia, thank you for reviewing your stay. We are happy your overall experience was pleasant. However, we want to apologize for the issues which kept it from being perfect. Please be assured we will address them with our team. We appreciate you choosing our hotel, and we hope you will allow us another opportunity to show you the outstanding experience we strive to provide every guest. Sincerely, Hotel Management
Checking in was very good. No prom lens at all. Overall the hotel was not clean. The elevator was horrible. There was a dog down the hall way barking. The room was pretty clean.
Business response:
Dear Tiwanna, thank you for choosing to stay with us. While we are glad you were satisfied with many aspects of your stay, we are disappointed that we did not meet all of your expectations. We take your concerns seriously and will address them with the team. Our goal is to deliver outstanding service to every guest at every opportunity. Therefore, we hope that you will come back soon and let us show you the hospitality we are known for providing. Sincerely, Hotel Management
Clean mostly quite.
Business response:
Dear CHRISTOPHER, thank you for sharing your experience with other travelers. We are glad you were pleased with your room, mainly the cleanliness. We understand that fresh and clean accommodations are of the utmost importance, and we are very proud of our housekeeping associate's dedicated service. Thank you for taking time out of your day to recognize our efforts! We hope you choose Extended Stay America any time your travels bring you back this way. Sincerely, Hotel Management
Disappointed I was dissapointed, i had to be moved to another room after I got everything unpack and got settled. The toilet wouldnt flush....
Business response:
Dear Michael, thank you for staying at our hotel and sharing your comments. It is disappointing to see such comments, as this is far from the experience we want our guests to have. Your feedback is very important to us, and we are sorry you couldn't enjoy your stay. We hope we will have another occasion to exceed your expectations and welcome you back soon. Sincerely, Hotel Management
My business related stay Have stayed at this hotel many times for business staff is always friendly and helpful although this go around upon arrival to room floor was sticky and the bathroom was dirty with dirt or what ever it was in the sink. On the carpet by the dresser where the tv is there was crumbs on floor and also behind where the iron board was there was also crumbs . One of the lamps on the side table by the bed the lamp was not working or either bulb was burned out.
Business response:
Dear Christopher, thank you for returning to our Extended Stay America. The highest compliment we can receive is a guest who keeps coming back. Your feedback is vital for us as it tells us the areas where we need to improve. We have discussed your comments with our housekeeping team to ensure rooms are thoroughly cleaned and inspected before allocating to future guests. We hope you will accept our apologies and give us a chance again to restore your confidence in us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive
How is Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive rated?
Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive has a 3 star rating with 1,924 reviews.
When is Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive open?
Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive is open now. It will close tomorrow at 12:00 a.m.