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Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive
- Hotels
- Raleigh, NC
About this business
Location details
921 Wake Towne Dr., Raleigh, NC, 27609, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Family friendly but hard bed Lots of party people making noise in the hallway until 11:30pm then quieted down. Lots of families with loud kids. Bed was hard and not comfortable. Morning was great and checkout easy. Would stay there again.
The location is not bad, it’s quiet and safe.
Business response:
George, thank you for being our guest. We are pleased if you enjoyed your stay overall; however, we do regret if we missed meeting some of your expectations. We apologize if we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
I liked the room and cleanliness. I didn’t like other customers leaving trash in the parking lot and constantly smoking outside the front door.
Business response:
Thank you for choosing to stay with us at Extended Stay America. We appreciate your positive rating and are glad to know you liked our well-kept property. We also regret any inconvenience you had due to other guests on the property. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management
The hotel grounds were not clean. The smell in the elevator. The room was suppose to be non-smoking. It smelled like smoke, vents and ceiling in bathroom was dirty. Cigarette burns on kitchenette counter and on the bathroom floor. Besides all things that was wrong the desk employees was very nice and professional.
Business response:
Celia, thank you for your review. Although you liked our courteous front desk staff, we are sorry for the cleanliness issue you encountered. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive
How is Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive rated?
Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive has a 3 star rating with 1,867 reviews.
When is Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive open?
Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive is open now. It will close tomorrow at 12:00 a.m.