This profile has been claimed by the business owner or representative.
Extended Stay America - Raleigh - RTP - 4919 Miami Blvd.
- Hotels
- Durham, NC
About this business
Location details
4919 S. Miami Blvd., Durham, NC, 27703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Excellent place to stay overall I set up a reservation during the hurricane for a Sunday and it was still recognized and my room is clean had everything I needed in it Hotel staff was very nice and they had been very busy due to the hurricane I needed extra towels and Turner and employee there came to my rescue all the staff here is very friendly Loretta is wonderful at checking everyone in with a smile even under stress Joe is a wonderful manager I would not want to stay at another hotel this is simply the best one to stay ... read more
Business response:
Thank you for sharing your kind review. Here at Extended Stay America, we strive to provide outstanding service, and it is encouraging to receive confirmation that our efforts make a difference. I will be sure to share your compliments with my team, especially with Turner, Loretta, and Joe. We look forward to having you as our guest again in the near future. Sincerely, General Manager
Around everything you can possibly need great plac I needed to be someone close to the highway as I had a busy day the next day I was able to be right off the highway here which made it convenient very near to restaurants no matter what kind you like is there is something very close by also close to all the shopping you could possibly want to do not far from Southpoint mall this whole deal hotel is ideal got everything I need
Business response:
Kiona, thank you for sharing your wonderful review of Extended Stay America. We are delighted our location was absolutely perfect for your visit and that you thoroughly enjoyed your time with us. Thanks once more for your business, and we look forward to having you as our guest again in the near future. Sincerely, General Manager
Business response:
Thank you for staying at Extended Stay America. We are glad to know you enjoyed your stay thoroughly. It was our pleasure having you with us. We look forward to welcoming you back soon. Sincerely, General Manager
Wonderful hotel what makes this hotel wonderful are the people that work here their diligence and their pride in their work and making this hotel the best that it can be has really paid off because it is the best hotel I've ever stayed at . The staff here are very nice they make sure the guests have everything that they need the price Fair and there are lots of choices of where to eat things to do in the local area
Business response:
Thanks for the awesome feedback. Making sure that every guest has an excellent experience is our #1 priority, and everyone on the team appreciates hearing these compliments. It was a pleasure serving you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, General Manager
Hidden surprises.....ijs Overall our stay was ok. We got a late check-in so we were unable to fully enjoy what all the hotel had to offer. However once in our room we found dirty panties in the trash can (pantiliner still attached), food in the fridge, pillows were used and stained and not enough towels. It appears that either housekeeping dropped the ball or either someone was using that room.....in the meantime, between time. Ijs We were moved to another room but none the less, we were disturbed by what we found.
Business response:
Wanda, thank you for staying and for your candid feedback. We are glad your overall stay was satisfactory. However, I am sorry for the inconvenience you had with the cleanliness of your room. I have shared your concerns with my housekeeping staff so that such situations don't happen again. I hope you give us another chance to prove that we have changed and take your comments seriously. Sincerely, General Manager
Business response:
Tanisha, thank you for staying at Extended Stay America. We are glad to know you enjoyed your stay thoroughly. It was our pleasure having you with us. We look forward to welcoming you back soon. Sincerely, General Manager
5 stars + Overall very pleasant experience!! Clean and comfortable, not to mention by far the best value around. The highlight was the customer service. Juliet at the front desk is the friendliest, most professional customer service oriented associate I have met. She truly is the ideal employee and hopefully her worth is realized and appreciated by management/owners.
Business response:
Charles, thank you for making Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. a part of your travel plans. We are delighted to read you found us to be a good value and that you were impressed with the outstanding service provided by our Juliet. I will share your wonderful compliments with her. Reviews such as yours mean a lot! We look forward to welcoming you back. Sincerely, General Manager
first time at this brand of hotel and my last to be fair i stay at this hotel because of hurricane Irma. I had to leave my home in south florida and find and hotel in north carolina that would take dogs. This hotel was just one of few that still had rooms and take pets. I was not familiar with the modus operandi. When i got there they told me that they didn't have the rrom i had booked. they don't clean the rooms daily, dont offer change of towels unless you bring your dirty ones to the lobby and exchange them for new ones. ... read more
Business response:
Rudy, thank you for sharing your experience at our hotel. We are extremely sorry you were not pleased with our hotel’s policy and the inconvenienced caused at the time of check-in. I will share your feedback with my front desk associates to take corrective actions immediately. I hope this unfortunate situation will not prevent you from staying with us again. Sincerely, General Manager
Too much noise , no smoking room smelling terrible I asked for a no smoking room and everything was smelling so bad , of course that room was not used as a no Smocking room. I was able to hear absolutely every conversation in the other rooms and even private sounds!! OMG that was the worst!!!
Business response:
Thank you for your feedback. Please accept my apology for the smoke and noise issues you experienced during your stay. I truly regret the inconvenience it caused and have shared your feedback with my team in an effort to improve our overall guest experiences. Please consider us again the next time you are in this area. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Raleigh - RTP - 4919 Miami Blvd.
How is Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. rated?
Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. has a 3.3 star rating with 2,766 reviews.
When is Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. open?
Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. is open now. It will close tomorrow at 12:00 a.m.