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Extended Stay America - Raleigh - RTP - 4919 Miami Blvd.
- Hotels
- Durham, NC
About this business
Location details
4919 S. Miami Blvd., Durham, NC, 27703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Free breakfast was weak...doesn't compete with Best Western Holiday Inn Express and Hampton Inn. Staff was pleasant but Desk didn't return my driver's license and tho it was my responsibility, they could have contacted me the night I checked in rather than me having to check with them the next AM...especially since I was flying the next day. The cost had value which is why we stayed...but I'd go to one of th others I mentioned if the cost was about equal.
Business response:
Thank you for your recent stay and comments. Please accept our apologies for the issue you experienced at our front desk. We have service training in place for our associates, so we're sorry this was not handled correctly. We are taking measures to ensure the complete satisfaction of our valued guests going forward. Thank you for your feedback, and we hope you will give us another chance to demonstrate the excellent service that should have been provided to you on this visit. Hotel Management
Wonderful place to stay Check in went smoothly my room nice and clean it had everything I needed
Business response:
Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. It was a pleasure hosting you, and we hope to see you again soon. Sincerely, Hotel Management
Average hotel, wouldn’t recommend for long term This hotel is alright. I needed lodging for less than 12 hours, so I didn’t need anything fancy. I paid $70 a night, and I wouldn’t say it’s worth that. The hotel is a little dingy and overall run down. My room was a non smoking room but had a smoke scent to it. There was a big red stain on the carpet, the toilet paper roll was broken, the bed and pillows aren’t too comfy, and overall just didn’t feel clean or well kept. My check in experience was alright, although the front de... read more
Business response:
Kelsey, thank you for staying with us and letting us know you had an overall pleasant visit. That being said, please accept our apology as well every assurance we will be working to address the concerns you outlined. We have shared your feedback with our entire team in an effort to improve our overall guest experience. We hope you will consider giving us another chance to make it up to you at a future date. Sincerely, Hotel Management
Need firm bed...will not find here. Bed was way too soft. Could not sleep. Room was noisy.
Business response:
Dan, thank you for your comments. We are happy your overall experience was enjoyable, but we are sorry you found the sofa bed uncomfortable. We do have a variety of room configurations which may be more suitable to your needs the next time you stay with us. We appreciate your feedback as we continually strive to meet the needs of every guest. We hope to see you again soon as our guest. Sincerely, Hotel Management
All around wonderful place to stay I have a wonderful stay at the extended stay hotel it's always clean and conveniently close to everything ..has a kitchen and utensils you can cook your own meals who wouldn't love that ! 😂😂
Business response:
Kiona, thank you for the great feedback! We were happy to read that our location worked well for you, and it's so nice to know you felt right at home in your spacious suite with the fully-equipped kitchen. Our entire team at Extended Stay America thanks you for staying with us and we hope you will come back soon! Sincerely, Hotel Management
Wonderful place to stay The room is always clean that outside area of the hotel is always Pleasant to look at it thanks to Bob maintenance man he is really really well at taking care of the grounds outside and inside and making sure everything is operable I pretty much have to stay there living there at the moment so he always make sure that everything is in working order thank you
Business response:
Kiona, thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. It was a pleasure hosting you, and we look forward to seeing you again soon. Sincerely, Hotel Management
Business response:
Thank you for sharing your excellent rating. We appreciate you choosing Extended Stay America. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, Hotel Management
Last minute My flight got cancelled and I had to find a hotel close by and not so expensive. This was so worth it and very friendly staff.
Business response:
Thanks for the awesome feedback. We are delighted to know you found us to be a good value and had a comfortable stay with us. Thanks once more for your business to Extended Stay America, and we look forward to having you as our guest again in the near future. Sincerely, Hotel Management
Wonderful place to stay with all the comfiness of Well I have been staying with extended stay America fur a whole now . I thank goodness this place exists and has all the comforts of a home that I miss . My house was involved in a fire and it had taken most if a year to to rt it back into shape , I have been so blessed to.hace such a wonderful place to stay with a kitchen and cabinets for storage just like at home , and wifi and tv .. my home is ready however I am trying to sale and look fir more land elsewhere , my fiance i... read more
Business response:
Kiona, thank you for sharing your wonderful experience at Extended Stay America and making us your home away from home. We are thrilled to read you loved the service provided by our courteous associates and were impressed with the comfort of your roomy room. We appreciate you recommending us and look forward to welcoming you and your family back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Raleigh - RTP - 4919 Miami Blvd.
How is Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. rated?
Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. has a 3.3 star rating with 2,766 reviews.
When is Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. open?
Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. is open now. It will close tomorrow at 12:00 a.m.