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Extended Stay America - Ramsey - Upper Saddle River
- Hotels
- Ramsey, NJ
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
112 State Rt. 17, Ramsey, NJ, 07446, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The first bedroom they tried to put us in wreaked of urine and one bed didnt have anything on it (no protector, sheets or blankets), window was stuck open so it was muggy in there on top of the urine smell.... second room had mold around the tun drain, and we found a notebook and a cup under the bed as well as an empty shampoo bottle under the bathroom sink. Smelled ok at least so we stuck with it.... overall not happy with our 2 night stay
Business response:
Thank you for being our guest. On behalf of our entire housekeeping team, we would like to offer our sincerest apologies for the issues you had with your rooms during your visit. Corrective action has already been taken in the appropriate departments to ensure that this doesn't happen again. We take these concerns seriously and place great emphasis on maintaining a clean, healthy, and safe environment for all of our guests. We hope that you will choose us again so that we can provide you with a more satisfactory stay. Sincer... read more
Location was ok but difficult to reach heading south.
Business response:
Thank you for being our guest at Extended Stay America. We're glad to know our location was ideal for you, but we're sorry for the inconvenience you had. We appreciate your feedback and look forward to your next visit. Sincerely, Hotel Management
Overall condition for cleanness was poor condition and especially bed and bath towels.
Business response:
Thank you for your recent stay with us. We were sorry to read in your review that we fell short with our housekeeping services. We have inspection processes that we may have missed; please accept our apologies for our failure in this area. We have shared your comments with our housekeeping team, and they are working diligently to make sure that we do not repeat these service issues in the future. We hope you will consider a return visit to our hotel so that we can provide you with a much better stay. Sincerely, Hotel Managem... read more
We had arrived early from airport and they accomodated us to check in earlier without any problems. only minor problem was breakfast is grab and go, like snacks and coffee no toast or anything
Business response:
It was a pleasure having you as our guest at Extended Stay America. We are delighted to read you liked our offerings and had a great stay with us. Your review is appreciated, and we hope to be your choice in the future as well. Sincerely, Hotel Management
Toilet bowl was clogged, dirty towel under bathroom sink and hair all over shower floor . Just gross
Business response:
Please accept our staff's sincerest apologies for the housekeeping issues with your room during your stay. We are very passionate about providing our guests with the cleanest facilities and we will look into where we failed in providing this to you. We will make changes so that this type of issue does not happen again to any of our guests. Thank you for your feedback, as it will only help us to improve and become better. We hope you will give us another chance and stay with us again when you return to the area. Sincerely, Ho... read more
Frequently asked questions about Extended Stay America - Ramsey - Upper Saddle River
How is Extended Stay America - Ramsey - Upper Saddle River rated?
Extended Stay America - Ramsey - Upper Saddle River has a 4.2 star rating with 1,081 reviews.
When is Extended Stay America - Ramsey - Upper Saddle River open?
Extended Stay America - Ramsey - Upper Saddle River is open now. It will close tomorrow at 12:00 a.m.