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Extended Stay America - Ramsey - Upper Saddle River
- Hotels
- Ramsey, NJ
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
112 State Rt. 17, Ramsey, NJ, 07446, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Toilet bowl was clogged, dirty towel under bathroom sink and hair all over shower floor . Just gross
Business response:
Please accept our staff's sincerest apologies for the housekeeping issues with your room during your stay. We are very passionate about providing our guests with the cleanest facilities and we will look into where we failed in providing this to you. We will make changes so that this type of issue does not happen again to any of our guests. Thank you for your feedback, as it will only help us to improve and become better. We hope you will give us another chance and stay with us again when you return to the area. Sincerely, Ho... read more
The property and location could be fine, but the room i stayed in could be cleaner. Floor not clean, bathroom sink and toilet not clean. Bed linens didnt appear or smell clean. I could smell cigerette smoke...yuk! Just needs to be cleaner.
Business response:
We apologize for the odor and cleanliness issues which left you with a less than favorable impression of our hotel. Your experience is noted and has been brought to the attention of our housekeeping department. We assure you that remedial steps are underway so such issues don’t happen again. Please consider giving us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Excellent Hotel and Staff. Thank you. Excellent Hotel and Staff. Thank you.
Business response:
Christopher, thank you for taking the time to share your warm feedback regarding your stay at Extended Stay America. Your compliments were a pleasure to read, and we are delighted that our associates helped to make your stay extraordinary. We will share your gracious remarks with our entire team. Thank you again, and we look forward to welcoming you back very soon. Sincerely, Hotel Management
For the price it was good. Low budget but an ok place for the night. No ice machine.
Business response:
Thank you for choosing Extended Stay America. It’s a pleasure to know you enjoyed your stay with us and were happy with our affordable rates. Kindly note, we have a full-size refrigerator with ice trays for guests’ convenience in every room, and therefore, we do not have ice machines. On behalf of everyone here, we invite you to revisit us. Sincerely, Hotel Management
The first room they gave me smelled like an ash tray even though it’s a no smoking facility. Hey changed the room right away but it wasn’t as clean as I would have liked. Sheets and towels were old and the carpet had an odor like it needs to be changed.
Business response:
Thank you for staying with us. Although you had an overall comfortable stay, we are sorry for the smoke issues you encountered. Our hotel policy prohibits smoking in certain areas of the property so we appreciate you letting us know so we can address it appropriately. Also, your concern regarding the cleanliness will be shared with the housekeeping team to ensure a better experience going forward. It was a pleasure serving you, and we hope to have you back for the seamless stay you deserve. Sincerely, Hotel Management
Nice staff. Clean room. No public restroom for visitors is disappointing.
Business response:
Thank you for being our guest at Extended Stay America. We're glad to know you were pleased with the service provided by our associates and that you liked your well-kept room. However, we're sorry for not meeting some of your expectations. We appreciate your feedback and look forward to your next visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Ramsey - Upper Saddle River
How is Extended Stay America - Ramsey - Upper Saddle River rated?
Extended Stay America - Ramsey - Upper Saddle River has a 4.2 star rating with 1,038 reviews.
When is Extended Stay America - Ramsey - Upper Saddle River open?
Extended Stay America - Ramsey - Upper Saddle River is open now. It will close tomorrow at 12:00 a.m.