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Extended Stay America - Ramsey - Upper Saddle River
- Hotels
- Ramsey, NJ
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
112 State Rt. 17, Ramsey, NJ, 07446, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I liked the location and proximity to the city and the overall comfort. I didnt like that 3 times in a row, they didnt have the room I booked and I had to settle for another double bedded room. It may seem small but I want what I want.
Business response:
Paulie, thank you for staying at Extended Stay America. We are glad you had a pleasant time here and that our location worked well for your needs. That being said, we are sorry that we were unable to accommodate you with the room of your choice. We would love to welcome you back and provide you with the room of your preference on your next visit. Sincerely, Hotel Management
Business response:
We appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management
Very good hotel. Great price. Comfortable beds. Quiet. Breakfast is just muffin or breakfast bar with coffee. The only disappointment was the carpet. Wasn't vacuumed. Had lots of small rocks and dirt.
Business response:
Thank you for being our guest at Extended Stay America. It’s a pleasure to know you were happy with our affordable rates and that you slept well on our comfy bed. Also, we have asked our housekeeping team to be more diligent going forward. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management
Rob Only negative I can mention from the entire ordeal was just the fact that there were no cups in the room and had to go down to the front desk to get them
Business response:
Robert, thank you for choosing Extended Stay America. We're glad overall you had a pleasant time with us, but we're sorry for the inconvenience you had due to our hotel policy. Please know to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the rooms. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Your manager was terrific. Engaging and attentive. Made me feel very comfortable
Business response:
John, our entire team here at Extended Stay America would like to thank you for the positive comments about our hotel. We especially appreciate your gracious remarks about our staff. We make every effort to provide the level of service you expect and deserve, so it is nice to know when our efforts are recognized. We look forward to your return visit Sincerely, Hotel Management
For me, location was convenient but proximity to Hwy 17 made it loud for sleeping. Had a smoke free room, but floor definitely smelled of smoke as smoking rooms were down the hall.
Business response:
Thank you for being our guest. Although overall you had a pleasant stay with us, we are sorry for the issues you encountered. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. We hope the positive aspects of your visit will bring you back to us for a much better experience. Sincerely, Hotel Management
Hotel was quiet. Room was somewhat dirty. Cabinets had dirty finger prints on them. There was hair on shower wall. No utensils, cups, or ice/vending machines in room or hotel. Comfortable bed. Reasonable rates
Business response:
Leonard, thank you for being our guest. We are glad to know you had a pleasant stay with us and that our facilities and service were to your satisfaction. Your feedback is shared with our housekeeping team to be more diligent going ahead. Kindly note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. It was a pleasure to have you as a guest, and we hope to see you again soon. Sincerely, Hotel Management
No All That
Business response:
Teia, thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
The service was excellent, however the rooms needed some help. Half of our rooms lights wouldn’t work and the tv would randomly turn off after certain hours. Usually with most extended stays, they have the utilities in the room, sadly not in this location. Yet the staff was really friendly and amazing.
Business response:
Adriana, thank you for being our guest. We're glad to know you were pleased with the service provided by our associates, but we're sorry for the inconvenience you had in your room. Please be assured that we have discussed your feedback with our maintenance team, and we're working with them to fix the problems you mentioned. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Ramsey - Upper Saddle River
How is Extended Stay America - Ramsey - Upper Saddle River rated?
Extended Stay America - Ramsey - Upper Saddle River has a 4.2 star rating with 985 reviews.
When is Extended Stay America - Ramsey - Upper Saddle River open?
Extended Stay America - Ramsey - Upper Saddle River is open now. It will close tomorrow at 12:00 a.m.