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Extended Stay America - Ramsey - Upper Saddle River
- Hotels
- Ramsey, NJ
About this business
Location details
112 State Rt. 17, Ramsey, NJ, 07446, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hotel was convenient to everything. It was clean but I checked in late at night and the staff was not on the ball. I was disappointed with customer service but I liked the hotel.
Adequate Business Quarters A little worn to rate a full two stars, but clean. The highway on which this is located may well be a major artery, but that doesn't make it a nice highway and it certainly isn't scenic. There is an adjacent Olive Garden restaurant, which I didn't try (not my thing). The nearest grocery store was several miles south.
Decent & clean We're originally from this area and came back to visit with friends & family. We chose this hotel because of the small kitchen. We knew it was a no-frills hotel, but most of the reviews said "clean", and that was important to us. It was indeed no frills, but it also was clean. To get a small kitchen in a better hotel would have been much more expensive. This hotel is on a major highway (Rt. 17). When we asked for a room off the highway (I can't deal with road noise), they changed our room to one in the back of... read more
We were given a storage room
Business response:
Dear Guest, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback. Sincerely, Hotel Management
The property was dirty the hallways filthy the bed was not comfortable at we would never recommend this property to anyone.
Business response:
Dear Guest, Please accept our apologies for the disappointing experience you described. We regret that the condition of the hallways did not meet expectations, and we’re also sorry to hear that the bed did not provide the level of comfort you expected during your stay. It is always our goal to provide a welcoming and comfortable environment, and we are sorry we fell short in your case. Your comments will be carefully considered as we focus on making improvements moving forward. We hope to have the opportunity to provide a mo... read more
When we checked in we were told that the room we prepaid for they didn't have any more and it would cost us $7 more for 2 full beds after that we got to our room and the tv didn't work at all ended up moving rooms only to get a TV with no remote it wasn't the best had someone above us walk the room for 4 hours
Business response:
Dear Guest, We sincerely regret the inconveniences you experienced during your stay. It is disappointing to hear about the challenges with your initial room, the television, and the noise from neighboring guests. This is certainly not the level of comfort or service we aim to provide. Your feedback has been shared with our team to help prevent similar situations in the future. We appreciate you bringing these concerns to our attention and hope you might allow us another opportunity to provide a more seamless and enjoyable ex... read more
When I first walked into my room, there was a really strong odor that I didn’t like. There were numerous times where I felt like I was in an unsafe environment because it sounded like someone kept on trying to open my door outside during the night. My sleep was disturbed due to a couple of people laughing loudly and making noise (not sure from hallway or the floor above us) at 3am in the morning. Overall, not a good experience.
Business response:
Dear Guest, Thank you for sharing your experience. We take guest comfort and safety very seriously and are concerned to hear about the disturbances you encountered. Ensuring a secure and peaceful environment is a top priority, and your feedback helps us focus on areas needing attention. We appreciate you bringing these matters to our attention and will take steps to help ensure future guests enjoy a more restful and reassuring stay. We hope you will give us another chance to prove our commitment to providing outstanding hosp... read more
We found two cockroaches in the kitchen. But the staff were very kindly and respectful. Also, in the room kitchen, it smells like curry.
Business response:
Dear Guest, Thank you for sharing your experience with us. We truly appreciate your kind words about our team and their courteous service. It’s wonderful to know you felt well-treated during your stay. We’re sorry to hear that aspects of the room affected your comfort, and we understand how unsettling that can be. Your feedback is constructive as we work to provide guests with a consistently pleasant, well-maintained environment on each visit. We hope to have the opportunity to welcome you back for a more comfortable stay. S... read more
Frequently asked questions about Extended Stay America - Ramsey - Upper Saddle River
How is Extended Stay America - Ramsey - Upper Saddle River rated?
Extended Stay America - Ramsey - Upper Saddle River has a 3.3 star rating with 1,942 reviews.
When is Extended Stay America - Ramsey - Upper Saddle River open?
Extended Stay America - Ramsey - Upper Saddle River is open now. It will close tomorrow at 12:00 a.m.