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Extended Stay America - Ramsey - Upper Saddle River
- Hotels
- Ramsey, NJ
About this business
Location details
112 State Rt. 17, Ramsey, NJ, 07446, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
STAY FAR AWAY. The health Dept should shut them down. There was an open needle on the floor that i almost got stuck with going to pick it up (the ONLY person running hotel was the counter girl who said yeah I've been stuck before like this is a regular situation and it's ok no issue with that) and a dirty napkin on the floor. in the first room then noticed the aluminum foil wrapped around the detector after we complained. We needed to go eat so i mentioned no one in room to clean she said that wouldn't happen she is the ONLY... read more
Business response:
Dear Wendy, We sincerely apologize for the condition of your room and the distressing experience you described. Guests deserve a clean and well-maintained environment, and what you encountered was far from acceptable. Finding hazardous items, used amenities, and broken fixtures is deeply troubling, and we regret the way your concerns were handled at the time. The lack of available staff and unclear communication only added to the frustration, especially during late hours. Your experience will be shared with our dedicated tea... read more
Not what we were told. I booked these hotel rooms with a clear message that they had to be on the same floor and near each other. My husband and I were traveling with my 98yr old father. We arrived late as arranged and they said the rooms are first come first serve and they didn’t have what I requested. After trying to find another hotel for 15 min the front desk said they do have two doubles but no kings. It was late. My dad was tired. We got into the NON SMOKING ROOMS and they stunk like ashtrays. At that point my Dad was ... read more
Business response:
Dear Mia, We want to sincerely apologize for the disappointment and confusion you experienced with your reservation. We understand that traveling with an elderly parent, especially after a long day, can be quite challenging. We regret to hear about the strong odor in your room. Although our guest rooms are smoke-free, we occasionally have violations of this rule. Maintaining a clean and fresh environment throughout our hotel is a top priority for us, and we continually strive to improve. We will ensure closer attention is gi... read more
Hair on beds and towels, dirty room, curtain wouldn’t close all the way, full size beds not the best. Smelled bad in the halls and in the room.
Business response:
Dear Deborah, We’re sorry that your stay was marred by numerous disappointments. A room should feel fresh, clean, and ready to provide comfort, and we regret that wasn’t your experience. We’ll be addressing the issues you mentioned with our team to ensure better attention is given to both cleanliness and room preparation. Your feedback is important, and we appreciate you taking the time to share it with us. We hope you will give us another chance to provide you with the hospitality we are known for on your next visit to the ... read more
The room is not clean. There are only bars, murfin, and coffee for breakfast. No hair dryer, no utensils, no coffee machine in the room. Bad experience.
Business response:
Dear Ting, We are sorry to hear about your disappointing experience at our hotel. A clean, well-equipped room and a satisfying breakfast are basic expectations, and we regret that we fell short in these areas during your stay. However, please note that the amenities you outlined are available and complimentary at the front desk at any time. This information is also listed on our website for the convenience of our guests. Overall, we appreciate your feedback and will work on improving our communication and service standards t... read more
There was a smoke smell coming from the vents. The shower rod was loose at both ends, no shampoo and the room did not smell good at all. The kitchen floor was also dirty.
Business response:
Dear Martin, We sincerely apologize for the issues you encountered regarding the smoke odor, maintenance, and cleanliness concerns during your stay. These are not the standards we strive to uphold, and we understand how disappointing this must have been. We will share your feedback with our housekeeping and maintenance teams to ensure that these matters are addressed promptly and thoroughly, thereby preventing future occurrences. We appreciate your patience and hope to have another opportunity to provide you with a much-impr... read more
DO NOT WASTEYOUR MONEY TO GO HERE 3RD FL HORROR!!! The staff was kind, Professional & Amazing, I left on Saturday noonish returned late Evening all the used towels were on the floor and bed unmake, I called no answer, went to the front desk I was informed they clean every 2 weeks, when I asked for towels I was given a trash bag to FIRST bring down from the 3rd floor before a fresh set was given, on Check out day I had to leave around 6am the elevator was not working walked to front desk who informed me it broke at 3am, so I ... read more
Business response:
Dear Guest, We're sorry your stay was filled with such frustration. While we're glad you found the staff to be kind and professional, we regret that the overall experience left you feeling disappointed. We're also sorry the comfort and condition of the room didn't meet your expectations. Your comments will be shared with our team as part of ongoing efforts to improve the guest experience. Thank you for bringing this to our attention and for allowing us the opportunity to approve. We do hope you will stay with us another time... read more
The overall experience was far less than I was expecting. Not one glass in the room, nothing to use in a kitchenette… despite cabinets and drawers, and a fridge and microwave, there was no way to actually use them. You have to buy any glass, knife, fork, or spoon, or any dishes, from the motel!!! And if you do buy them, when you leave, most likely you cannot pack them aboard a departing flight as in my case. The front lobby was dirty and crummy, with outside debris blown in through the always open front door. I’ll never, eve... read more
Business response:
Dear Guest, We’re sorry to learn that your stay did not meet your expectations. While we do keep kitchenware at the front desk to ensure each set is clean and ready for use upon request, we understand how frustrating it must have felt to arrive and find none of those essentials in the room. The condition of the lobby and the overall environment you described is equally concerning. Our goal is to provide a welcoming and well-maintained space for all guests. We appreciate you taking the time to share this experience, and we wi... read more
The service desk people where nice but the rooms stunk, had to ask for plates, silverware and other items that would normally be in the room had I booked it in a different location. Even though the location is safe, the other people renting were a bit questionable. I guess you get what you pay for.
Business response:
Dear Guest, Thank you for sharing your thoughts. It's great to know our team made a positive impression, as friendly service is something we take pride in. We understand that aspects of your visit didn’t fully meet your expectations, and we appreciate your feedback as it helps us identify areas for improvement. Every guest experience matters to us, and we hope you'll consider giving us another opportunity to provide a more seamless and enjoyable stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Ramsey - Upper Saddle River
How is Extended Stay America - Ramsey - Upper Saddle River rated?
Extended Stay America - Ramsey - Upper Saddle River has a 3.3 star rating with 1,942 reviews.
When is Extended Stay America - Ramsey - Upper Saddle River open?
Extended Stay America - Ramsey - Upper Saddle River is open now. It will close tomorrow at 12:00 a.m.