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Extended Stay America - Ramsey - Upper Saddle River
- Hotels
- Ramsey, NJ
About this business
Location details
112 State Rt. 17, Ramsey, NJ, 07446, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The facilities old dingy and smelled like cigarettes
Business response:
Dear Guest, We're sorry the condition of the property and lingering odors affected your experience. We understand how important a clean, fresh environment is, and your comments will be shared with our team to help us focus on areas that need more attention. We appreciate you giving us the opportunity to improve. Thank you again for choosing our hotel for your stay. We hope you will give us another occasion to exceed your expectations during a future visit. Sincerely, Hotel Management
Arrived at 2:30 am there was no one at the front desk had to wait about 20 mins until a lady came and told me that I have to wait 10 more minutes but that anyway there was no rooms available even when I already paid for it. Why do they accept reservations and payments if there is no rooms.
Business response:
Dear Guest, We apologize for the delay and the frustration you experienced upon your arrival. We understand how upsetting it is to wait so long after having a confirmed reservation. This experience does not reflect the quality of service we strive to provide. We will review the situation closely with our team to understand what happened and to prevent it from happening again. Thank you for bringing this to our attention. Please accept our apologies, and we hope you will give us another chance to provide you with a better exp... read more
Being a mini suite with kitchenette it was very disappointing that you were not providing any utensil or plates or anything at all in kitchen area.
Business response:
Dear Guest, We’re glad you chose to stay with us, and we’re sorry the kitchen setup wasn’t what you expected. To ensure every item is clean and ready for use, we keep kitchenware at the front desk and provide it upon request. We understand it can be surprising not to find these items already in the room, but this approach helps us maintain high standards of cleanliness for all guests. We will ensure our team communicates this information to our guests upon check-in. We hope to have another opportunity to welcome you back and... read more
They don't even have a working shower!!! Upon check in the hotel clerk was nice but that was the only thing nice about the hotel. My room was on the third floor and when I stepped out of the elevator there was an unpleasant odor. Then as I walked towards my room there was a lot of trash sitting next to one of the hotel doors like two trash bags full plus a microwave. I thought oh god please just get me thru the night at this place. I had a long night out in NYC and was looking forward to a shower before work. To my surprise ... read more
Business response:
Dear Guest,While we're glad you received a warm welcome at check-in, we're truly sorry that the rest of your stay was met with multiple disappointments. The condition of the hallway, the shower malfunction, and the limited breakfast options you encountered are far from the standard we aim to maintain. Your feedback will be shared with our team so we can address these concerns and make the necessary improvements. We understand how important it is to feel comfortable and supported while traveling, and we regret that we let you... read more
Parking requirements are crazy no other hotel in the area makes you put a pass in your car. The amenities in the room are horrible. One small bar of soap. You have to actually ask for kitchen utensils and half of them are not clean. They only give you three very small pillows for the bed And the staff or at least the general managers are really rude honestly and not accommodating and definitely not Customer first one of the cheapest places to stay in the area, but by far the most disappointing.
Business response:
Dear Guest,We appreciate that you found our rates competitive, but we are sorry that several aspects of your stay caused frustration. The parking pass process is part of our efforts to maintain a secure and organized environment for all guests, though we understand it may feel inconvenient. Regarding the amenities, we keep kitchenware and toiletries at the front desk and provide them upon request to ensure everything is clean and ready for use. We also regret that your interactions with our team members did not meet your exp... read more
:((
Business response:
Dear Guest,On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Sincerely,Hotel Management
Hotel for skid row The hallways reaked of cleaning chemicals and our room reaked of smoking. We couldn't gdt out of their fast enough.
Business response:
Dear David,We sincerely apologize that your stay was not a positive one. A fresh and comfortable environment is essential, and we understand how upsetting it must have been to encounter cleanliness issues in both the hallways and your room. Guest satisfaction is important to us, and we take concerns like these seriously. Your feedback will be shared with our team so that we can work on making necessary improvements. We appreciate you sharing your experience and regret that we did not provide the level of comfort you expected... read more
Frequently asked questions about Extended Stay America - Ramsey - Upper Saddle River
How is Extended Stay America - Ramsey - Upper Saddle River rated?
Extended Stay America - Ramsey - Upper Saddle River has a 3.3 star rating with 1,942 reviews.
When is Extended Stay America - Ramsey - Upper Saddle River open?
Extended Stay America - Ramsey - Upper Saddle River is open now. It will close tomorrow at 12:00 a.m.