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Extended Stay America - Ramsey - Upper Saddle River
- Hotels
- Ramsey, NJ
About this business
Location details
112 State Rt. 17, Ramsey, NJ, 07446, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room had not been properly checked by staff. There was no shower curtain and no soap in the bathroom. Talked to the staff, they offered me a shower curtain to put up myself, said there was no staff to install it. The window curtains came together but did not overlap to keep out light at night. I will not use them again, I will not recommend them.
Business response:
Dear Michael, Thank you for staying with us and sharing your feedback. We are sorry your accommodations did not meet expectations and that certain essentials were unavailable. Your observations regarding the room setup and window coverings have been shared with our team to help guide improvements. While we strive to meet the needs of every guest, we understand this experience was disappointing. Your perspective is important to us, and we hope to have the opportunity to provide you with a more seamless and comfortable stay in... read more
Rooms and hallways
Business response:
Dear Christina, Thank you for staying with us and sharing your observations. We sincerely apologize that the condition of the rooms and hallways did not meet your expectations. Your feedback has been shared with the appropriate team, and steps are being taken to address these concerns. We appreciate you bringing this to our attention and hope you will consider giving us another opportunity for a better stay. Sincerely, Hotel Management
Staff communicates in angry , impolite tone
Business response:
Dear Carol, Thank you for taking the time to share your experience. We sincerely apologize that our team’s communication did not reflect the courteous and professional service we strive to provide. Your feedback is taken seriously and will be reviewed with our staff to ensure respectful and welcoming interactions for all future visits. We appreciate your insights and hope to restore your confidence on your next stay. Sincerely, Hotel Management
I would like to say it was ok however never got to use the tv it did not work I told you man at front desk nothing was done. They advertise breakfast to go 6am to 9am both days I went out at 7am before heading for work nothing there. I spoke with young lady at front desk and she said oh we ran out. I said both days? Come on really within an hour? I felt like they just didn't care. I would of liked some sort of refund for no tv use during my stay and for the breakfast.
Business response:
Dear Wanda, Thank you for taking the time to provide detailed feedback. We are truly sorry that your stay did not meet your expectations, particularly with the television not working and the grab-and-go breakfast being unavailable. We understand how frustrating this must have been during your stay. Your experience has been shared with our team to help prevent similar situations in the future. We value your feedback and hope to provide a more seamless and enjoyable stay should you revisit us. Sincerely, Hotel Management
Dirty
Business response:
Dear Michael, Thank you for taking the time to share your experience. We were sorry to learn that your accommodation did not meet expectations, as cleanliness is essential to the comfort we strive to provide. Your feedback will be shared with our housekeeping team to help us maintain our high standards. We appreciate you bringing this to our attention and hope to welcome you back for a more positive and comfortable stay. Sincerely, Hotel Management
Beds were hard as rocks, we weren't able to get clean towel even when we're were told if we brought the old ones down we could get new ones. The elevator was broken and according to another people staying has been down 3 times in as many weeks. Internet seemed to have a fee in order to gain access. Rooms smelt funky.
Business response:
Dear Scott, We sincerely apologize for the difficulties you encountered during your stay. It is concerning to hear that the beds were uncomfortable and that your request for fresh towels was not addressed promptly. The issues with the elevator and internet access are unacceptable, and we understand how frustrating this must have been for you. We are also sorry for the cleanliness issue you encountered in your room. Guest comfort and safety are of the utmost importance, and your feedback will be shared with our team to ensure... read more
The place is very rundown. Rooms are shabby. In the kitchenette, the stove and microwave were not working. Kitchen utensils listed in the advertisement were limited. The noise from the adjacent rooms was unbearable. Called the front desk for assistance with the noise multiple times, only to have the “party” restart 5-10 minutes later with additional banging on the walls thrown in for “special effects”. The front desk was unattended during our check out, so ended up just leaving the key card on the desk and praying for the be... read more
Business response:
Dear Elena, We sincerely apologize for the disruptions and inconveniences during your stay. We regret that your experience did not reflect the quality and comfort we aim to provide, particularly regarding maintenance issues and noise disturbances. Your feedback highlights key areas for improvement, including room conditions and guest support, and our team is reviewing these concerns to strengthen standards and ensure a more comfortable environment for future guests. We hope you will consider giving us another opportunity to ... read more
said continental breakfast but only offer 1 flavor granola bar and coffee that it room had no shower curtain no shampoo toliet constantly ran all night no iron had to wait 15 min to check in as no one was around
Business response:
Dear John, Thank you for staying with us. We sincerely regret that your visit did not meet expectations and caused inconvenience. We are sorry the breakfast options did not meet your needs, and we regret the missing amenities; items such as shampoo or additional supplies are always available upon request at the front desk. We also apologize for the maintenance issues and the delay at check-in. Providing a comfortable environment and attentive service is always our priority, and your feedback will be shared with our team to h... read more
Not ideal if you like a clean smelling hotel
Frequently asked questions about Extended Stay America - Ramsey - Upper Saddle River
How is Extended Stay America - Ramsey - Upper Saddle River rated?
Extended Stay America - Ramsey - Upper Saddle River has a 3.3 star rating with 1,942 reviews.
When is Extended Stay America - Ramsey - Upper Saddle River open?
Extended Stay America - Ramsey - Upper Saddle River is open now. It will close tomorrow at 12:00 a.m.