Extended Stay America - Red Bank - Middletown

Business response:

Dear Steven, Thank you for taking the time to share your experience. We understand that the area surrounding the hotel may have presented some challenges, and we'll continue to work on maintaining a pleasant environment for our guests. Thank you for bringing this to our attention. We hope to welcome you back for a much-improved stay.Sincerely,Hotel Management 

Business response:

Dear Eric, Thank you for the kind review. It is always a pleasure to read from our guests. Our staff works hard to deliver outstanding service and clean, comfortable accommodations, and we value your compliments. We appreciate you saying we will now be your hotel of choice whenever you are in the area. Thank you for choosing Extended Stay America; we look forward to seeing you soon.Sincerely,Hotel Management 

Business response:

Dear Rudy, Thank you for choosing us and sharing your experience of your recent visit to our hotel. It is nice to know you had a pleasant time and found the staff great. However, we are sorry about the inconvenience caused to you and certainly understand the frustrations of not meeting your expectations. Our dedicated housekeeping team works hard to keep the room updated and checked thoroughly before delivering it to the guest, but we will discuss this with them to review any missing spots and make improvements. Our expert t... read more