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Extended Stay America - Red Bank - Middletown
- Hotels
- Red Bank, NJ
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
329 Newman Springs Rd., Red Bank, NJ, 07701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Late 2 AM check in, front desk was friendly and attentive. Hotel and room were reasonably clean and comfortable. I am very sensitive to odors and there were no bad odors so that is always a plus. Only negative was no coffee/tea provided in the room.
Business response:
Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with the team to let them know their efforts are appreciated. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
I loved the quality for the price!
Properly was clean. However there were certain things I found wrong or could use improvement. Ceiling in the bathroom was obviously repaired but not properly. Refrigerator was clean but lots of rust spots on exterior. Stove was clean but not in great shape. Also there were no utensils or any kind of cooking supplies, thought website state they were available. The beds were clean but not comfortable, for me. For the price of this hotel things need to be improved.
Business response:
Jason, thank you for being our guest at Extended Stay America. We are pleased you choose to stay with us and are glad you had an overall enjoyable time with us. That said, we are sorry for not living up to your expectations. We appreciate you letting us know the areas where we have to improve and we assure you we will work on it. Kindly know to ensure the cleanliness of kitchenware upon check-in it is kept at the front desk and is always available upon request. It was good to have you here, and we hope to see you again soon.... read more
This property is very close to ere I was visiting hence it is super convenient to Red Bank visitations. I wish it was in better condition. The bathroom door needed a door stop or to be re-hung. The drapes were too small. The furniture was quite beat up.
Business response:
Ann, although difficult to hear, candid reviews such as yours make us refocus our efforts to create a better stay experience for our guests. We sincerely apologize for the maintenance issues in your suite. We have a duty to follow the processes in place to ensure each guest suite is well maintained. Additionally, we have a responsibility to place a suite in an out-of-order status as necessary when it does not meet our standards. Our guests deserve a clean, well-maintained, and comfortable suite while staying with us. We apol... read more
Affordable Rate in a high priced location The room appeared to have a dirty floor and the furniture was worn out. The hall carpeting was worn and dirty. The bathtub was recourse with a strange tan color speckled coating. It had a large 4 inch in size chip which showed the original white tub color underneath. The breakfast bar had very little to eat. This location needs to be refreshed and updated
Business response:
Thank you for taking the time to share your feedback. Although you liked the good value we offer in the area, we are sorry for the issues you experienced while you were here. Your concerns have been discussed with our housekeeping and maintenance team for a quick review and action. We hope you will choose us again the next time you are in this area. Sincerely, Hotel Management
Price and location were good. Staff was very helpful and friendly. Hallways needed vacuuming. Also not all outlets in the room worked so charging devices was a challenge. The refresh door opened on the wrong side which was just an annoying oversight but kind of was par for the course of the kitchen in the suite. Though the staff wore masks almost none of the guests did while hanging out in the small lobby area Not sure we would stay here again.
Business response:
Tara, thank you for the candid review. We are glad our location worked well for you and that you were pleased with the service our associates delivered. However, we regret not meeting your expectations and apologize for the concerns you had with the guest room. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We will also share your comments with our maintenance team regarding the issues you outlined and make sure the problems are fixed immediately. We also a... read more
Frequently asked questions about Extended Stay America - Red Bank - Middletown
How is Extended Stay America - Red Bank - Middletown rated?
Extended Stay America - Red Bank - Middletown has a 4.2 star rating with 1,246 reviews.
When is Extended Stay America - Red Bank - Middletown open?
Extended Stay America - Red Bank - Middletown is open now. It will close tomorrow at 12:00 a.m.