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Extended Stay America - Red Bank - Middletown
- Hotels
- Red Bank, NJ
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
329 Newman Springs Rd., Red Bank, NJ, 07701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good for smokers, not so good if not! The bed, pillows and bedding were good. The air worked well. The water pressure was good. There were no kitchen supplies so we did not cook. You have to make your own ice, which worked out ok for us. If you are sensitive to smoke odors, I would not recommend this place. It says NO SMOKING building and there are no smoking signs every where but there is no one policing it. So the whole place just smells like smoke.
Business response:
Michelle, thank you for selecting Extended Stay America and for sharing your review. We are delighted you had a good nights’ sleep in your cozy bed and that your stay was a comfortable stay. It was a pleasure serving you, and we look forward to seeing you soon. Sincerely, Hotel Management
nice people but that is it Very mixed experience. The morning desk people Tristan and Linda were supper responsive an very amicable. When we got to the room late at night notice a little noise it happen to be the smoke alarm, night one we were not sure were it was coming from and go out with our business. Night 2 we finally identify that the issue was the smoke detector and that the night person told us we had to deal with it becauae there were no more room and he could do noting. Please notice this will be 2 days no sleep. ... read more
Business response:
Ana, thank you for the specific feedback about your stay. We apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and make sure the concerns you outlined are resolved. We are also sorry for the concerns you had regarding the smoke detector but are happy to read that we were able to resolve them to your satisfaction. On a positive note, we are delighted to read you were pleased with the service our associates delivered. We hope you will reconsider a future stay as we wou... read more
Room did not have any dishes, utensils/silverware, had no coffee maker or tools to use in the kitchen, no plastic water cups, no dish soap.. the fridge was also making a loud clicking sound every few seconds.. Have stayed at dozens of suite-style hotels and have seen the above items in all of them. Isn't that the reason people book suite rooms?! A coffee maker is a basic necessity at the least. Went to the lobby and they still have no takeaway breakfast or coffee machines there because of covid. They still have signs up requ... read more
Business response:
Thank you for taking the time to review our hotel. We regret not meeting your expectations and are sorry that you were not aware of our silverware policy. Please know, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites, and our team gladly delivers them to your suite. Your feedback is appreciated, and we will remind our front desk to communicate this more clearly going forward. We hope to have the opportunit... read more
Needs service attention and renovation... The hotel needs renovation, halls needed vacuum, no one was in the front desk for check in, until I had to call aloud for attention. The room we got was supposed to be a "non smoking room" but it smelled totally like a smoker room, we had to open the windows, turn on the fan to max and still the smell was intense. No coffee maker and no utensils in the room (you have to pick it up), not breakfast included (as advertised). Will not be back here.
Business response:
Ana, thank you for sharing the specifics of your stay with us. We regret our staff was not available at the front desk during the time you mentioned and apologize that we were not able to provide the refreshing room you were expecting upon arrival. We know how critical fresh accommodations are; therefore, we will follow up with our housekeeping staff to make sure we are flawlessly preparing each room for our guests. We hope you will give us a second chance to deliver the type of experience you should always expect from our h... read more
Hotel Great but Hotels.com only so so. The Hotel, to me, was very good. The room was clean and the staff took care of all my needs. I had to leave a day early, and the staff initially said that the one day would be refunded; however, upon further checking, I was told the refund had to come from Hotels.com. I didn't read the fine print, so that was on me. However, I will be sure I know the refund policy prior to my next booking at Hotel.com. Be cautious, be very cautious.
No maid service, kitchen is not stocked, they should mention that on their website! It was clean and presentable however.
Frequently asked questions about Extended Stay America - Red Bank - Middletown
How is Extended Stay America - Red Bank - Middletown rated?
Extended Stay America - Red Bank - Middletown has a 4.2 star rating with 1,246 reviews.
When is Extended Stay America - Red Bank - Middletown open?
Extended Stay America - Red Bank - Middletown is open now. It will close tomorrow at 12:00 a.m.