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Extended Stay America - Red Bank - Middletown
- Hotels
- Red Bank, NJ
About this business
Location details
329 Newman Springs Rd., Red Bank, NJ, 07701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotel is old and not very clean
Business response:
Terry, thank you for your feedback. We regret not meeting your expectations for a pleasant stay. We appreciate your comments as it helps us continue to improve and deliver the best guest experience possible. It is through communication like yours that we continue to enhance ourselves. We hope to welcome you on another occasion. Sincerely, Hotel Management
Liked no carpet 👍
Business response:
Charlotte, thank you for choosing Extended Stay America and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Is good
Check-in and check-out staff were excellent. Room was large and comfortable.
Business response:
Russell, thank you for providing feedback regarding your experience at Extended Stay America. We are delighted to know how much you enjoyed your suite and the excellent service provided by our front desk associates. We make every effort to provide service that is above and beyond your expectations, so we are pleased to see that you loved everything about your visit. We look forward to sharing your comments with our team and welcoming you again soon. Sincerely, Hotel Management
Friendly Staff
I didn’t know this was a homeless/ section 8 hotel. You walk in the main entrance, always people smoking in the main entrance. The room has a small table but no chairs. The Formica is Peeling off the counter. Pillows were like paper. Mattress not good either. Host at the front desk was nice. No fresh towels or room cleaned. I know Covid 🙄. My credit card doesn’t have Covid … I won’t be back. Very Disappointing .
Business response:
John, thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay you dese... read more
Frequently asked questions about Extended Stay America - Red Bank - Middletown
How is Extended Stay America - Red Bank - Middletown rated?
Extended Stay America - Red Bank - Middletown has a 3.4 star rating with 2,165 reviews.
When is Extended Stay America - Red Bank - Middletown open?
Extended Stay America - Red Bank - Middletown is open now. It will close tomorrow at 12:00 a.m.