Extended Stay America - Red Bank - Middletown

Business response:

Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Sallie, we are flattered by your very kind review of Extended Stay America. Team members like Nadine and Bobb are a perfect example of the passionate and dedicated spirit of service that we value. We are delighted that our caring hospitality really stood out. Thank you for staying with us and we hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thank you for sharing your feedback. Although you were impressed with our services, we regret our pet policy came as a surprise to you. Please know that we deep clean our rooms after our 4-legged guests stay so the suites will be allergen-free and fresh smelling for our guests. We hope we have the opportunity to make a much better impression on a future stay. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to post your review. We are happy to know you were pleased with our location and were overall satisfied with your visit. However, we regret the inconvenience caused due to the noise. We value your feedback and hope the positive aspects of your visit will bring you back to our hotel in the future. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We are glad we were able to make a good impression on your first stay with us. Kindly be familiar, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. We hope to have the opportunity to host you again in the future. Sincerely, Hotel Management 

Business response:

Melissa, thank you for the review about your stay with us. From your rating, it seems your overall time with us was satisfactory. However, we apologize for the cleanliness and maintenance issues you had in your room. We regret the inconvenience caused and have shared your concerns with the appropriate teams, so that they can fix these immediately. Thank you again, and we hope you will stay with us the next time you are in our area. Sincerely, Hotel Management 

Business response:

Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Jeff, thank you for choosing to stay with us at Extended Stay America. We appreciate your wonderful comments and are happy to read you enjoyed your stay. Our staff works hard to meet our guests' expectations and to make sure they have a relaxing experience in comfortable, clean accommodations. Reviews like yours make it all worthwhile. Thank you once more for being our guest, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Thank you for your recent stay and for taking the time to post your review online. We appreciate hearing from our guests. We apologize for the less than spotless condition of your guest suite and for the housekeeping service issues you experienced. This does not meet our standards, and steps have already been taken to address and correct our performance. It is our goal to match our great location with exceptional customer care and we will continue to work hard to do just that. We hope you will choose to stay with us again wh... read more