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Extended Stay America - Red Bank - Middletown
- Hotels
- Red Bank, NJ
About this business
Location details
329 Newman Springs Rd., Red Bank, NJ, 07701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Having the kitchen was nice. Location was perfect for our trip. Very easy in and out.
Business response:
Keith, thank you for choosing Extended Stay America for your stay. We are glad to know our location was perfect for your needs and that you were very much impressed with the kitchenette facility in our rooms. It was a pleasure hosting you, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Late 2 AM check in, front desk was friendly and attentive. Hotel and room were reasonably clean and comfortable. I am very sensitive to odors and there were no bad odors so that is always a plus. Only negative was no coffee/tea provided in the room.
Business response:
Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with the team to let them know their efforts are appreciated. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
I loved the quality for the price!
Properly was clean. However there were certain things I found wrong or could use improvement. Ceiling in the bathroom was obviously repaired but not properly. Refrigerator was clean but lots of rust spots on exterior. Stove was clean but not in great shape. Also there were no utensils or any kind of cooking supplies, thought website state they were available. The beds were clean but not comfortable, for me. For the price of this hotel things need to be improved.
Business response:
Jason, thank you for being our guest at Extended Stay America. We are pleased you choose to stay with us and are glad you had an overall enjoyable time with us. That said, we are sorry for not living up to your expectations. We appreciate you letting us know the areas where we have to improve and we assure you we will work on it. Kindly know to ensure the cleanliness of kitchenware upon check-in it is kept at the front desk and is always available upon request. It was good to have you here, and we hope to see you again soon.... read more
This property is very close to ere I was visiting hence it is super convenient to Red Bank visitations. I wish it was in better condition. The bathroom door needed a door stop or to be re-hung. The drapes were too small. The furniture was quite beat up.
Business response:
Ann, although difficult to hear, candid reviews such as yours make us refocus our efforts to create a better stay experience for our guests. We sincerely apologize for the maintenance issues in your suite. We have a duty to follow the processes in place to ensure each guest suite is well maintained. Additionally, we have a responsibility to place a suite in an out-of-order status as necessary when it does not meet our standards. Our guests deserve a clean, well-maintained, and comfortable suite while staying with us. We apol... read more
I didn’t know this was a homeless/ section 8 hotel. You walk in the main entrance, always people smoking in the main entrance. The room has a small table but no chairs. The Formica is Peeling off the counter. Pillows were like paper. Mattress not good either. Host at the front desk was nice. No fresh towels or room cleaned. I know Covid 🙄. My credit card doesn’t have Covid … I won’t be back. Very Disappointing .
Business response:
John, thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay you dese... read more
Frequently asked questions about Extended Stay America - Red Bank - Middletown
How is Extended Stay America - Red Bank - Middletown rated?
Extended Stay America - Red Bank - Middletown has a 3.4 star rating with 2,213 reviews.
When is Extended Stay America - Red Bank - Middletown open?
Extended Stay America - Red Bank - Middletown is open now. It will close tomorrow at 12:00 a.m.